Call Center Agent

Job Description

Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.

This is an on-site position located in Warminster, PA. This position pays $17.20hr.

We are seeking the following shifts :

Monday, Wednesday, Thursday, Friday, Saturday (Tues / Sun off) 8am-4pm. (Training is the first 2 weeks from 9 : 30am-5 : 30pm)

Monday, Tuesday, Thursday, Friday, Saturday (Wed / Sun off) 9am-5pm. (Training is the first 2 weeks from 9 : 30am-5 : 30pm)

Responsibilities

• Receive incoming calls regarding fingerprinting requests
• Determine locations via phone / computer for fingerprint collection
• Follow up with fingerprinting site vendors to obtain all related documentation
• Prepare and send welcome packets to new clients
• Process fingerprints and channel to the appropriate agency
• Monitor and maintain call center telephone line

Required Skills

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

Additional Information

All candidates are subject to a drug test and a background screening.

Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.