Customer Support Team Lead

Customer Support Team Lead

Location : Remote

Company : Umbrella BPO & Client Companies

Overview :

As a Customer Support Team Lead at Umbrella BPO, you will be a pivotal part of our client support operations, ensuring exceptional service delivery and maintaining a positive customer experience. You'll lead a team of customer support specialists, driving efficiency, quality, and continuous improvement.

Key Responsibilities :

Leadership and Support :

• Supervise and guide a team of customer support specialists.
• Provide hands-on assistance to team members during peak times or complex cases.
• Foster a collaborative and supportive team environment.

Customer Interaction :

Technical Expertise :

Process Enhancement :

Documentation and Knowledge Base :

Quality Assurance :

Adaptability and Flexibility :

Qualifications :

Working Conditions :

This role may occasionally require evening or weekend work to accommodate different time zones or meet project deadlines. If you're passionate about delivering exceptional customer support, have a keen interest in business process outsourcing, and thrive in a dynamic environment, we encourage you to apply for the Customer Support Team Lead position. Join our team and contribute to our clients' success through outstanding service and leadership! ????