Patient Ambassador - Full Time, Evening/Mid (Tustin)
The Patient Ambassador resolves patient complaints and issues, escalates unresolved issues, and ensures management is aware of issues.
Works to increase patient satisfaction and provides a caring, safe environment to patients. Provides customer satisfaction training when requested by management.
Foothill Regional Medical Center is a fully accredited acute care hospital, licensed for 177 beds120 beds for general acute care, 15 intensive care beds and 42 pediatric sub-acute beds.
Our pediatric sub-acute unit, just one of six in California, serves patients from throughout the state. We care for patients up to 21 years of age who need long-term sub-acute care including ventilator care and nutritional support.
- Listens to and, if needed, coordinates with hospital associates to resolve patient issues and / or complaints. Escalates unresolved issues to management in a timely manner.
- Works in consultation with clinical staff to address requests for comfort items from patients and patients' families. Performs activities to increase patient satisfaction, as needed and / or assigned.
- Directs guests to appropriate areas. Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.
- Provides customer satisfaction training to hospital associates when requested by management.
- Engages in caring behaviors, taking conscious ownership for work and takes a proactive, deliberate, and thoughtful actions regarding work activities.
Demonstrates appropriate use of independent judgement and decision making. Demonstrates excellent customer service at all times.
- Demonstrates excellent customer service skills.
- Professional conduct and appearance
- Possesses knowledge of the basic workings of an acute care hospital
- Ability to multitask and maintain a pace appropriate to the workload
- Excellent verbal and written communications skills in English.
- Strong time management skills
- Computer literacy and proficiency
- Ability to establish and maintain effective working relationships across the organization
- Acute care hospital and / or clinic setting experience.
- Bilingual skills to communicate effectively with patients and families
- High school diploma or GED
- Bachelors degree and / or college courses in healthcare and customer relations
Patient Ambassador - Full Time, Evening/Mid (Tustin)
The Patient Ambassador resolves patient complaints and issues, escalates unresolved issues, and ensures management is aware of issues. Works to increase patient satisfaction and provides a caring, safe environment to patients. ...
RN Supervisor (Full Time/ Part Time)
PART TIME AND FULL TIME POSITION AVAILABLE- PM Shift ( 3 PM- 11PM shift). Full time employees, restrictions may apply. A minimum of three years full-time or equivalent clinical experience is required and a minimum of two years of clinical experience in long-term care nursing with one year in a manag...
Charge RN (ED) - Loan Forgiveness & $25,000 Sign-on Bonus - Full Time, Nights (Tustin)
Directs patient care activities by assigning staff and functions on the unit based on the Charge RN's assessment of patient needs and the relative skills and abilities of staff, while maintaining clinical nursing practice skills and unit specific expertise. Performs professional nursing duties that ...
EVS Tech Full Time (Evenings)
Medical, dental and vision coverage is provided for all full time and part time employees*. ...
Youth Engagement Specialist - Evening (Full-Time)
Shift: Full-Time 40 hours per week: Sunday-Thursday 4pm-12. This is a once in a lifetime career opportunity to help launch a new program, that will change the lives of young people forever!. Be timely and present at all scheduled meetings, trainings, and shifts. ...
RN (ED) - Loan Forgiveness & $25,000 Sign-on Bonus - Full Time, Nights (Tustin)
Reviews patient test results, identifies critical results, and communicates in a timely manner consistent with the condition of the patient and correlates information into the plan of care. Performs professional nursing duties that incorporate the psychosocial, psychomotor and age appropriate cognit...
Certified Nursing Assistant (CNA) Telemetry - Loan Forgiveness & $6,000 Sign-on Bonus - Full Time, Days (Tustin)
Assists patient with hygiene, elimination, routine skin care, comfort measures and other Activities of Daily Living (ADL), in consideration of patient age, gender, culture and stated preferences, always maintaining patient privacy and respect. Primary duties include taking and recording vital signs,...
PATIENT REPRESENTATIVE- Full Time
This postion will be working in our audiology department and will be expected to assist in tasks assoicated with: testing equipment set up, operation and maintenance; clinical procedures, device orientation and training; hearing aid trouble shooting and repair; maintaining records related to patient...
Clinical Laboratory Scientist (CLS) - $15,000 Sign-on Bonus - Full Time, Days (Tustin)
The Clinical Laboratory Scientist is responsible for the accuracy, reliability and timeliness of patient test results (pre-analytical, analytical and post-analytical) used for the diagnosis, management and treatment of patients. Required Qualifications: * Bachelor's Degree in Medical Techn...
RN (ICU) - Loan Forgiveness & $25,000 Sign-on Bonus - Full Time, Nights (Tustin)
Reviews patient test results, identifies critical results, and communicates in a timely manner consistent with the condition of the patient and correlates information into the plan of care. Performs professional nursing duties that incorporate the psychosocial, psychomotor and age appropriate cognit...