Interim- Associate Store Team Leader

Job Description

Job Description

SUMMARY

The Interim Associate Store Team Leader is responsible for overseeing the daily operations of the store during a transitional period. This includes ensuring safety, sales performance, production, and service standards are upheld. The interim leader will collaborate with Retail Administration, People Resources, and Workforce Development to maintain continuity and alignment with Goodwill’s mission, vision, and values.

This temporary role requires strong leadership, adaptability, and a commitment to customer service and operational excellence.

KEY COMPETENCIES

• Customer Focus
• Developing Others
• Interpersonal Skills
• Communication & Collaboration
• Process / Project Management
• Sense of Urgency
• Business Acumen
• Functional / Technical Skills

PRIMARY RESPONSIBILITIES

Operational Oversight

Manage store performance metrics including revenue, labor, safety, and surplus targets.

Team Leadership & Development

Supervise and support store team members.

Customer & Donor Experience

Model and enforce high standards of customer service.

Safety & Facility Management

Maintain a clean, organized, and safe store environment.

Collaboration & Communication

Foster effective communication with team members and other departments.

Other Duties

Perform additional tasks as assigned to support store and organizational success.

SUPERVISORY RESPONSIBILITIES

Oversees store management and team members, ensuring alignment with organizational policies and goals. Responsibilities include hiring, training, scheduling, performance management, and conflict resolution.

QUALIFICATIONS

WORK ENVIRONMENT

Includes indoor and occasional outdoor work. Exposure to dust, cold, and moderate noise levels may occur. Must be able to perform physical tasks such as cleaning and organizing.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demands- Associate Store Team Leader

Frequency

Never

Almost Never

Occasionally

Frequently

Often

Sitting

Standing

Walking

Bending over

Crawling

Reaching Overhead

Crouching

Kneeling

Balancing

Lifting and Carrying

10 lbs. or less

11 to 25 lbs.

26 to 50 lbs.

51 to 75 lbs.

76 to 100 lbs.

over 100 lbs.

Push / Pull Max Force

0 to 20 lbs.

21 to 39 lbs.

40 to 59 lbs.

60 to 100 lbs.