Patient Experience Concierge, Concierge Services, PT, VARIES

Patient Experience Concierge

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties.

The Patient Experience Concierge is responsible for the patient and family member's initial needs, connecting patients / family with accurate information, and maintaining relationships with supporting departments. The role requires excellence in customer service skills and positive interpersonal skills when dealing with others, including patients of all ages, families, community members, and employees.

Description

The Patient Experience Concierge is the Hospital's Director of First Impression, responsible for acknowledging, greeting, and assisting visitors, representing the hospital positively, and interacting in a courteous and helpful manner with patients, families, guests, and hospital staff to convey a positive first impression.

The role involves using strong communication skills to serve as a liaison between patient, family, and clinical staff, seeking a satisfactory and expedited solution to a complaint, problem, or special need, and coordinating patient and guest services for the reception area.

Estimated pay range for this position is $16.00 - $16.75 / hour depending on experience.

Qualifications

• Minimum required experience less than 1 year.
• High School Diploma, Certificate of Completion, GED, or equivalent training or experience required.
• Bilingual (English & Spanish), computer knowledge, and proficiency in Microsoft Office Outlook and Excel.
• Previous experience in customer services preferred.

EOE, including disability / vets

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