Senior Advisor, AI Enablement - Customer Service & Implementation

Application Deadline : 10 / 01 / 2025

Address : 320 S Canal Street

Job Family Group : Strategy & Change

We're looking for a curious, driven, and collaborative individual to help accelerate the use of AI across our customer service and implementation organization. In this role, you'll lead initiatives that bring AI-powered solutions to life—enhancing customer experiences, improving operational efficiency, and enabling smarter decision-making. You'll work closely with partners in Technology, Risk, Data Governance, and other teams to ensure solutions are well-designed, responsibly implemented, and aligned with our broader goals. This is a hands-on role for someone who enjoys solving complex problems, influencing outcomes, and shaping how AI is used in real-world service and implementation environments.

Responsibilities

• Lead the development and execution of AI initiatives that enhance service delivery, onboarding processes, and customer engagement.
• Partner with Technology, Risk, Data Governance, and other stakeholders to ensure responsible and effective implementation of AI solutions.
• Identify and prioritize opportunities for AI-driven automation, decision support, and personalization.
• Guide teams through the adoption of new tools and practices, building readiness and capability for AI-enabled operations.
• Stay abreast of emerging trends and technologies to inform strategy and maintain a competitive edge.
• Designs, develops, tests, implements, measures and manages processes to reflect current business strategy and stakeholder requirements and support the desired customer experience.
• Provides strategic input into business decisions as a trusted advisor and makes recommendations to senior leaders on strategy and new initiatives.
• Acts as a subject matter expert on relevant regulations and policies and may network with industry contacts for competitive insights.
• Leads change management programs, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Defines frameworks for managing processes, policies or procedures in the business / group and ensures compliance with risk, regulatory and quality standards.
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
• Maintains current process documentation and collaborates in the design, implementation and management of core business / group processes.
• Streamlines, simplifies and continuously improves existing processes and eliminates unnecessary steps where possible.
• Operates at a group / enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.

Qualifications

Salary

Salary : $102,000.00 - $190,000.00

Pay Type : Salaried

The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit : https : / / jobs.bmo.com / global / en / Total-Rewards

About Us

At BMO we are driven by a shared Purpose : Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http : / / jobs.bmo.com / us / en

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.

Note to Recruiters : BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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