Family Resource Specialist
USA Cares, Inc.Louisville, KY, US30+ days ago
Job type
- Full-time
Job descriptionRespond to clients promptly, provide excellent customer service. Coordinate & provide assistance that is timely, effective, efficient, equitable & client centered. Handle case assignments and review case progress. Facilitate multiple aspects of assistance (coordination & information sharing). Research cases to ensure proper distribution of funds. Take the extra mile and interact with clients to keep track of their progress and to ensure satisfaction. Summarize cases to forward to the committee. Provided pertinent documentation of cases & filled out case payment requests. Ensure cases meet the guidelines of grants and USA Cares policies. Ensure the privacy and dignity of the service member and their family is maintained. Remain flexible to the needs of the families and be able to professionally voice concerns with processes that may affect productivity. Update and track opportunities to work with other organizations to supplement grants for service members. Microsoft Office Programs Data entry Typing Military Preferred High School Diploma. Excellent oral and written skills required. Excellent computer skills required. Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is regularly required to operate a computer and talk on a telephone. Frequently reaches and extends the arm, including manual dexterity. Specific vision abilities required by this job include vision acuity to drive and operate a computer and the ability to adjust focus. While performing the duties of this position, the employee will typically be in an office environment with a quiet noise level.
Job Description : The Family Resource Specialist is responsible for case management of clients requesting assistance. Evaluations / progress reports will be given monthly to identify any training needs. The role of the Family Resource Specialist is to enhance the quality of life for the client & family requesting assistance, maximize satisfaction, and promote cost effectiveness. This role will be accountable for the intake of clients and matching needs to funding sources to meet the clients' needs.
- The work location for this role is :
IN-PERSON ONLY
Duties & Responsibilities :
Skills & Qualifications :
Education & Experience :
Licenses Required :
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Resource Specialist • Louisville, KY, US
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