Call Center Supervisor - Public Trust Required

VirtualVocations
Kansas City, Missouri, United States
Full-time
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A company is looking for a Call Center Supervisor.Key Responsibilities : Supervise, train, and coach Customer Service Agents to meet program objectives and customer service level agreementsHandle escalated customer inquiries and complaints for timely resolution and customer satisfactionCollaborate with other departments to optimize call center processes and improve overall customer experienceQualifications : High School DiplomaMust be a U.

S. Citizen or authorized to work in the U.S1 year of relevant experience with Call Center operations and leadershipExperience working on CMS programsResident of the U.

S. for at least 3 years within the last 5 years

27 days ago
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