Legal Operations Assistant

Job Description

Job Description

Salary : $18 - $20 per hour

We're searching for a dynamic, diligent, and compassionate office assistant interested in gaining knowledge and experience in the legal field, while also helping people through a tough situation. Youll be responsible for providing support to our Attorneys and Legal Assistants and will assist clients with diversion and Interlock device questions. You'll also have the opportunity to learn about and support other departments in the organization.

Applicants should be reliable, extremely detail oriented, and organized; bring great interpersonal and communication skills; have some background in customer service; and be technologically savvy (basic knowledge of MS Office with the ability to learn new programs quickly).

Essential Responsibilities

Serve as diversion specialist for clients, including check-ins, dismissal process and end process

Serve as Interlock device specialist for all clients

Serve as primary contact for former clients reaching out with questions

Monitor no-complaint cases for filing status

Use case management software to record daily actions / communications for all client interactions

Scan and attach paperwork to matters for any remote legal assistants

Prepare and mail Diversion workbooks to clients as requested

Collaborate with marketing team on Diversion workbook updates

Draft and proof motions to dismiss or vacate as requested

e-File documents related to the dismissal process or interlock device removal process

Prepare and e-file motions to cancel status check hearings

Prepare and file notices of substitution

Manage incoming and outgoing legal department mail

Monitor and update internal Wiki pages pertaining to dismissal process, diversion end process, interlock removal process for all jurisdictions

May work on special projects, such as the White Glove Diversion Program

Create big white sheet for legal team metrics each week

May act as legal assistant coverage upon completion of training

Other duties as required and assigned

Operations Responsibilities

Create new hire booklets

Serve as backup for some financial team duties

Provide back-up phone support for incoming client and potential client calls

Required Education and Experience

High school diploma or equivalent required

Minimum 2-5 years general work experience

Minimum 1 year clerical or customer service experience required

Previous law firm or legal field experience or education preferred but not required

Required Skills and Abilities

Intermediate proficiency in customer service with ability to utilize company messaging and convey our mission

Excellent communication skills

Excellent attention to detail

Ability to work independently to identify and solve problems

Excellent organizational and time management skills

Ability to respond to common inquiries and questions from internal and external customers

Intermediate proficiency with Microsoft Office Suite and comfortable learning and using new software programs

Why Reynolds Defense Firm?

Reynolds Defense Firm specializes in representing good people facing DUI charges. We change people's lives by helping them understand why they were arrested, and by giving them the tools and encouragement to address the real problems in their lives. Our passion is helping our clients create success stories, both in the courtroom and in life.

Our employees believe that being your best self includes helping others, and they love to work for an organization that holds that same belief as the foundation of our company culture. At Reynolds Defense Firm, we have a solid team of authentic and caring attorneys and staff members who believe in what we do. Our firm takes fantastic care of our clients, and our employees help make a real difference in people's lives, while working in a fun and collaborative environment.

We've been voted the Best DUI Firm in the Pacific Northwest, Best DUI / DWI Firm in Willamette Valley, and Best of Rose City (Portland, OR) several years running. We are also the largest DUI defense firm in the Pacific Northwest. We can't wait for you to join us!

Reynolds Defense Firm is an Equal Opportunity Employer.