Credit & Cash Application Supervisor

Description

Job Title : Credit & Cash Application Supervisor

Location : Pleasantville, NY – Hybrid (3 days in office per week)

Overview :

The Credit & Cash Application Supervisor plays a critical role in supporting the Credit & AP Manager by overseeing the Vietnam-based Cash Application and Credit Teams. This position requires a deep understanding of Accounts Receivable (AR) and Cash Application processes, exceptional attention to detail, and a commitment to upholding the high-quality standards of the ZWILLING brand. The ideal candidate is a proactive leader who thrives in a global, fast-paced environment and is passionate about process improvement and team development.

Key Responsibilities :

Cash Application & Receivables Management

Oversee day-to-day operations of the cash application and receivables management functions.

Ensure accuracy and timeliness of cash postings, reconciliations, and customer account maintenance.

Cross-Functional Collaboration

Partner with the U.S. Credit Team, Customer Service, and Sales departments to manage and resolve issues related to Zwilling retail accounts.

Support business units with credit inquiries, payment discrepancies, and account reconciliations.

Account Management & Customer Service Excellence

Maintain high standards for account management quality and service delivery.

Ensure internal and external customers receive a consistent, positive experience.

Ensure Dunning letters are sent to customers on a monthly basis.

Performance Analysis & Process Optimization

Analyze performance metrics and provide actionable insights to enhance productivity and financial results.

Continuously review cash application processes, invoice aging, and deduction analysis to improve accuracy and workflow efficiency.

Team Leadership & Development

Supervise and mentor the Vietnam Support Team, identifying high-performing talent and aligning skill sets with team goals.

Set annual objectives, monitor performance, and foster a culture of accountability and continuous improvement.

Qualifications :

Associate or Bachelor’s degree in Accounting, Finance, or a related field (or equivalent experience).

Minimum 5 years of experience in Accounts Receivable and Cash Application.

Strong proficiency in Microsoft Excel, Microsoft Office Suite, and SAP.

Excellent communication, organizational, and interpersonal skills.

Proven ability to manage multiple priorities and meet deadlines in a dynamic, global environment.

Preferred Qualifications :

Experience in consumer goods, retail, or luxury / lifestyle brands.

Multilingual skills or international business experience.

Passion for cooking, culinary arts, or home and lifestyle products.

Compensation Range : $75,000.00 - $85,000.00 per year contingent upon experience.

About Us

For over 290 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success.

Today, ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries with the help of ten wholly owned subsidiaries. Always looking forward, ZWILLING has recently acquired global heritage brands —Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—to give its customers access to the most exceptional cookware and cutlery.

Not eligible for sponsorship

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights () notice from the Department of Labor.