Behavorial Health Program Coordinator

Job Description

Job Description

JOB SUMMARY

This position is responsible for providing assistance to staff with meeting housing regulatory standards and advocacy of eligible services. Responsibilities include referring clients in need of housing services to available resources. Advocate on behalf of client(s) for needed services, assist in meeting their obligations of tenancy such as problem-solving conflicts, maintain program records, and assist other team members as needed. Managing non-license Mental Health Professionals and Quality Assurance. Master Level Mental Health Professional is preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Assist staff with field operations of servicing clients when authorized units are unavailable.
• Quality Assurance-Service Billing
• Ongoing communication with providers.
• Submit quarterly outcomes to demonstrate performance, status, and contractual requirements according to the contract.
• Manage program staff who directly engage the indigent, homeless, and mentally ill referring and / or linking them to the community resources and the acquisition of safe and stabled housing throughout the New Orleans Metropolitan area.
• On-going and consistent communication with Clinical Director and Supportive Services managers on challenges and opportunities.
• Develop and maintain positive relationships with funding and regulatory agencies.
• Investigates and resolves complaints regarding program services or staff.
• Represents Volunteers of America Southeast Louisiana. Inc. at meetings appropriately.
• Assess eligibility status on those being referred for services and disseminate to staff accordingly.
• Coordinate or network with individuals / agencies who may assist the agency with achieving its goals.
• Monitor and ensure that subsidies are billed accurately.
• Monitor and ensure policies and procedures are being met.
• Prepare program audit reports and year-end statements or annual reports.
• Conduct and prepare performance evaluations on non-supervisory and supervisory staff.
• Review weekly and bi-weekly case openings, case closures or waiting list.
• Manages CC2 staff to consist of review / 2nd signature of case notes, and file compliance.
• Coordinates PSH 101 Training of new hires
• Provide Training during onboarding
• Disseminates e-mail received from Louisiana Housing Corporation and Louisiana Department of Housing to Clinical Managers / Lead CC3 / CC3s
• Follow up of required documents
• Review / submits required forms, inquires, submittals, questions to designated point of contact with LDH-Permanent Supportive Housing and designated TSMs
• Performs tasks as directed by Clinical Director
• Link clients to resources
• Cross-train in other alternate duties
• Complete Tax Form and other HR documents
• Obtain documentation and submission to MCOs for credentialing
• Maintain Performance Standards.
• Performs other duties as assigned.

Quality Assurance :

ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)

SUPERVISORY DUTIES :

KEY CONTACTS

Maintains critical relationships with the following :

KNOWLEDGE, SKILLS AND ABILITIES :

This position requires knowledge, skills and abilities equivalent to :

This position may require incumbent to engage in overnight travel, as well as local travel appropriate to the performance of duties and responsibilities. As such, incumbent must have :

PHYSICAL REQUIREMENTS :

Work is primarily performed in a normal office environment generally while seated at a desk. Dexterity is required to performing work with personal computer keyboard, calculator and other office equipment