Customer support Associate

Company Overview :

Join our high-growth SaaS company, Recruit CRM, where innovation meets impact! With a 40% YoY growth, we power over 1,600 top Executive Search and Recruitment firms across 100+ countries.

Headquartered across the US, Ireland, India and Dubai, we are ranked #1 in our category by Gartner and boast a stellar 4.9 / 5 rating on Capterra & G2.

Discover more about us at www.recruitcrm.io .

Why Join Us?

Fully remote with flexible working hours

Sponsored L&D programs

Company-paid team outbounds

Competitive pay & full insurance coverage

After one year of being an employee, you're eligible for our ARR-Linked Performance Bonus, announced every January 1st. Inclusion and bonus amounts are subject to management discretion.

If you're looking for a high-impact role where you learn fast, solve real-world problems and contribute to cutting-edge product development, this is your place!

Current Opening :

We are looking for a competitive, innovative, and driven individual to join our Customer Success Team as an Associate – Customer Success upon successfully completing our traineeship program.

In this role, you will work closely with cross-functional teams—including Customer Success, Product, and Engineering—to transform insights into impactful product features and solutions.

No. of positions : 04

Location : Remote

What You Will Do :

Speak with Spanish & English-speaking Customers

Handle client queries via text and video calls

Understand and convey customer needs to the team

Solve user challenges, providing solutions or workarounds

Uphold communication guidelines and procedures

Build and nurture client relationships

Continuously strive for exceptional service delivery

Traineeship Details :

Traineeship Program : 6 months — COP 2,250,000 / month (working 42.5 hours per week)

Post-Training (Full-Time) Annual Salary : COP 52,500,000 (Base Salary) + COP 17,500,000 (Performance Variable) (working 42.5 hours per week)

Who Should Apply?

We invite applications exclusively from freshers who will be completing their graduation / post graduation in 2024 / 2025, irrespective of their specialization.

If you are passionate about data-driven insights, eager to learn and adapt, and ready to take on challenges with a proactive and innovative mindset, you are the perfect fit for our team.

Selection Process (All Virtual) :

HR Round

Assignment Round

General Skill-Based Test

Manager’s Interview

Functional Head Interview

Final Interview

For Queries :

G Divya – divyag@recruitcrm.io