Desktop Support Engineer - Warren - New Jersy - USA

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

PositionOverview :

We are seeking a highly skilled and motivatedDesktop Support Engineerwith 4+ years of hands-on experience in providingsupportfor desktop and laptop environments, troubleshooting hardware and software issues, and ensuring smooth day-to-day operations forend-users. The ideal candidate will have expertise in resolvingIT-related problems, a strong understanding of various operating systems, and excellent communication skills.

KeyResponsibilities :

• Provide advancedtechnicalsupportfor desktop and laptop hardware, operating systems, and software applications.
• Troubleshoot and resolve issues related to software, hardware, and peripheral devices, both remotely and on-site.
• Install, configure, and maintain computer systems, software, and network devices forend-users.
• Please perform routine software upgrades, security patches, and system maintenance to ensure the best system performance.
• Supportand manage Microsoft Active Directory for user account management, group policies, and permissions.
• Respond to and resolve service requests in a timely and efficient manner, ensuring minimal disruption toend-user operations.
• Coordinate with otherITteams (network, server, etc.) to resolve complextechnicalissues.
• Document and maintain knowledge base articles for recurring issues and solutions.
• Trainend-users on the proper use of hardware, software, and security protocols.
• Assist in the deployment and configuration of new hardware and software solutions.
• Perform hardware diagnostics and repairs, including desktop PCs, laptops, printers, and mobile devices.
• Providesupportfor VPN connections, Wi-Fi, and remote desktop services.
• Maintain inventory of hardware, software, and licenses.

Requirements :

Preferred Qualifications :

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.

Job Features

Job Category

Technical

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