Customer Service Supervisor

A company is looking for a Supervisor for ASHCare Managed Services (Remote).

Key Responsibilities

Supervise and develop team members while ensuring adherence to performance standards and processes

Conduct quality audits, provide coaching, and manage performance expectations through regular meetings

Handle customer escalations and collaborate with management to enhance operational efficiency

Required Qualifications

High School Diploma or GED required; college coursework or equivalent experience preferred

2 years of experience in Call Center or Customer Service operations, preferably in Managed Care or Health Care

Experience supervising a team in a call center environment is required

Proficiency in MS Office and call center navigation systems is necessary

Demonstrated knowledge of call center Workforce Management and Key Performance Indicators