Sr. Escrow Officer

HomeServices of America IncLincoln, NE, United States

1 day ago

Job type

Full-time

Job description

Responsible for establishing, streamlining, and managing processes, procedures and programs related to escrow operations and support functions. Manage and lead a team who perform a wide range of duties related to escrow operations. Partners with and acts as a liaison between groups to ensure that compliance, policy and adherence, production goals, and timelines are met.

Job Duties and Responsibilities (Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

Able to perform all duties as outlined in the Escrow Officer job description. (40-50%)
Responsible for retention of clients and development of new business. (10-20%)
Supervise and provide guidance to all staff members. (10-15%)
Conduct educational and informational meetings for the staff. Provide and oversee training for staff. (10-15%)
Assign files as they are received by the branch. (10%)
Attend sales meetings, real estate company events, company escrow meetings, company management meetings. (10%)
Receive and respond to customers inquires and complaints in a prompt and professional manner. (5-10%)
Resolve issues that may arise resulting from closing or day-to-day operations. (5-10%)
Monitor productivity of staff members to ensure customer service time needs are met. (0-5%)
Review and approve invoices for payment in relation to office expenses. (0-5%)
Perform any additional responsibilities as requested or assigned. (0-5%)

Performance Expectations

Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.

Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.

Establish and maintain positive and productive work relationships with all staff, customers and business partners.

Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.

Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education :

Minimum of high school diploma or the equivalent.

Experience :

Two years of supervisory experience preferred.

7 years experience as an Escrow Officer.

Knowledge and Skills :

Strong personal computer skills.

Position may require strong marketing and sales skills.

Superior communication skills, including presentation skills. Strong interpersonal and customer service skills. And ability to work as a member in a team-oriented environment.

Ability to prioritize and handle multiple tasks and projects concurrently under deadline pressure, with ability to occasionally work extra hours during peak times of the month.

High degree of integrity, self-motivated, organized, detail oriented, and possesses a strong aptitude for figures. Effective analytical and problem-solving skills.

Other (licenses, certifications, schedule flexibility / OT, travel, etc.) :

Position requires approval from the Department of Corporations.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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Escrow Officer • Lincoln, NE, United States