Director Of Guest Experience
- Full-time
Job Description
Job Description
Join Our Team as the Director of Guest Experience at Hotel Trouvail
Are you passionate about delivering unforgettable guest experiences? At Hotel Trouvail , we’re all about creating a warm, welcoming environment that feels like home — nestled in the heart of Miami Beach. If you have a knack for hospitality, a flair for leadership, and a commitment to excellence, we’d love to meet you!
Base salary is before significant monthly bonus performance targets.
About Hotel Trouvail
Hotel Trouvail is a boutique hotel where stylish comfort meets genuine hospitality. Located just close enough to the vibrant energy of Miami Beach but far enough to offer a peaceful retreat, we pride ourselves on providing exceptional service that leaves a lasting impression. Here, every guest is treated like family, and every team member plays a vital role in making that happen.
What You’ll Do as the Director of Guest Experience
As the Director of Guest Experience, you’ll lead the charge in ensuring that every guest’s stay is nothing short of extraordinary. You’ll oversee all aspects of the guest experience, working closely with our team to maintain the highest standards of hospitality while fostering a culture of warmth and care.
Your key responsibilities will include :
- Leading and inspiring the guest services team to deliver exceptional service.
- Overseeing guest satisfaction metrics and implementing strategies for continuous improvement.
- Acting as the primary point of contact for guest concerns, feedback, and special requests.
- Collaborating with other departments to ensure a seamless and personalized guest experience.
- Training and mentoring staff to uphold Hotel Trouvail’s commitment to genuine hospitality.
- Staying informed about industry trends and bringing fresh ideas to enhance the guest journey.
What We’re Looking For
To thrive in this role, you’ll need :
Why Join the Hotel Trouvail Family?
At Hotel Trouvail, we’re more than just a hotel — we’re a community. We believe in treating our team members with the same care and respect we extend to our guests. Here, your ideas and contributions will be valued, and you’ll have the opportunity to grow within a supportive and close-knit environment.
Ready to Make Your Mark?
If you’re ready to lead with heart and take guest experiences to the next level, we want to hear from you! Apply today and let’s create something extraordinary together at Hotel Trouvail.
Hotel Trouvail is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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