Reinstatements Specialist

Job Responsibilities

This position involves all processes related to the reinstatement or redemption of the vehicle post repossession. Specialists will assist customers by providing options available to reinstate / redeem the vehicle and helping the customer get back on the path to ownership. This includes :

• Supporting high volume of inbound / outbound calls to service customers who have been repossessed to guide them through the reinstatement / redemption or personal property journey based on defined business criteria and state requirements.
• Negotiating payments and offering tools to support the reinstatement of customers based on defined business criteria.
• Supporting post reinstatement administrative functions to support the account administration and / or vehicle / personal property release to customer or third-party.
• Communicating with recovery vendors and auctions to verify personal property and vehicle release details.
• Supporting the Reverse Charge Off process from end to end by obtaining proper approvals, submitting requests through internal ticketing system, emailing requests to reinstate ancillary products, and submitting requests to correct Credit Bureau Inquiries Department.
• Processing and submitting personal property / vehicle release paperwork to recovery vendor or auction in a timely manner.
• Monitoring payment correction process to ensure compliant allocation of funds to customer accounts.
• Other duties as assigned.

Knowledge, Skills and Abilities

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Requirements

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Physical Demands

The physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Perks

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DriveTime Family of Brands is Great Place to Work Certified! And get this : 90% of our rockstar employees say they feel right at home here. Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.