Customer Success Manager

Job Description

As the Customer Support Manager you will play a pivotal role in maintaining and expanding our client relationships. Your primary focus will be on ensuring the successful renewal of existing contracts and working to upsell additional products / services. You will establish yourself as a subject matter expert and reliable business partner to each client by learning about their facilities, understanding their wants / needs, their service history, and the overall relationship our client has with them. As a CSM, you will provide general support to all clients within your book of business. This involves becoming highly proficient in all of our clients systems and processes, enabling you to own the scheduling of service, maintain client relationships, and work cross-functionally to provide a world-class customer experience and grow our existing business.

What You’ll Work On

• Schedule client work using TRON& Acumatica (Company service and billing tools).
• Contact clients using phone and email for service scheduling and customer support.
• Generate Renewal proposals based on customer need.
• Book business with existing customers.
• Turn over new business opportunities to Account Managers for new business / locations.
• Manage $1 - $2M in revenue.
• Assure committed scheduled Revenue occurs.
• Maintain or exceed profitability of services performed.

Qualifications