Job Technical Service Representative
Bruno Independent Living Aids, Inc.Oconomowoc, WI, US30+ days ago
Job type
- Full-time
Job descriptionAssociate Degree in business-related field or equivalent work experience 3 years Customer Service experience required Bachelor Degree in business-related field is a plus Six Sigma Green Belt certification is a plus Customer Service experience in a call-center is a plus Mechanical and Electrical knowledge and ability to use multi-meter is a plus Read, analyze, and interpret a variety of information, such as technical procedures, business correspondence, and governmental regulations furnished in written, oral or diagram form. Create business-level written correspondence and verbally present information to internal and external customers. Requires job related software skills, MS Office and the ability to operate a variety of standard office equipment. Regular office environment. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or touch; and talk or hear. The employee is occasionally required to walk. The employee is required to lift 30 pounds occasionally.
Job Title
Serve customers via telephone call-center to provide product installation and service information. Perform troubleshooting diagnostics on company products and instruct customers on proper functioning by reviewing engineering drawings and dimensions. Work in a fast-paced environment and multi-task using computer software during customer discussions. Collect and analyze data for continuous improvement.
Responsibilities
- Maintain proficiency in product knowledge / troubleshooting and customer instruction
- Verbally respond promptly to incoming customer telephone calls in a telephone queue and emails
- Perform troubleshooting diagnostics on company products via telephone
- Address complaints concerning product performance, referring complaints of service failures to designated departments for investigation
- Accept parts orders by completing telephone and online requests
- Return calls from messages left by customers
- Perform clerical duties that support customer satisfaction
- Utilize problem solving skills and make decisions for Tier 1 Technical Service Representatives on product concerns that cost less than $10,000
- Work in a fast-paced environment and multi-task using computer software during customer discussions
Qualifications
Education and Experience :
Skills and Abilities :
Working Conditions / Physical Demands :
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Technical Service Representative • Oconomowoc, WI, US
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