Collections Representative

Job Posting : Collections Specialist (Remote)Division : Customer SupportCompany : TEKsystems, Inc.Placement Type : Contract to HireLocation : 100% RemotePay Range : $20.00–$23.00 / hrDuration : 2-Year Assignment (Evaluated for permanent hire every 6 months)Schedule : 40 hours / week between 7am–7pm CST, Monday–SaturdayStart Date : November 17, 2025Interview Date : November 3, 2025Hiring Manager : Simon Fessahye💼 Position OverviewJoin a Fortune 100 company—one of San Antonio’s most desirable employers—as a Collections Specialist. This is a remote opportunity to make a meaningful impact by helping members resolve delinquent accounts while delivering exceptional service and financial education.🔑 Key ResponsibilitiesHandle inbound and outbound automated calls to secure payments on delinquent accountsMake manual outbound calls to responsible parties to resolve outstanding balancesApply critical thinking to improve member experience and streamline processesInterpret financial information and offer tailored solutions to membersEducate members on Credit Counseling Agencies vs. Debt Settlement companiesEmbrace coaching and feedback to continuously improve performanceEncourage and support teammates with positive reinforcement🧠 Required Skills & Experience2+ years in collections or call center environments2+ years handling inbound phone callsComfortable initiating outbound callsStrong communication and problem-solving skills🌟 Nice-to-Have SkillsSales experienceFinancial services or charge-off background3rd party collections experienceConsumer debt knowledge (auto loans, credit cards, etc.)🎁 Benefits (Eligibility Applies)Medical, dental & vision coverage401(k) with pre-tax and Roth optionsLife Insurance (Voluntary Life & AD&D)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramPaid Time Off (PTO), vacation, and sick leave📋 Compliance RequirementsDrug TestUSAA Compliance Package🗣 Interview Questions May Include : How do you handle escalated issues or irate customers?What’s the lowest percentage you would settle on a collection?Describe a time you went above and beyond for a customer.How do you adapt to change?What creativity do you bring to your team?📌 Application InstructionsPlease submit the following : Dubbed resumeCandidate full legal nameEmail, phone number, home addressDate of birth and SSNDesired pay rateAny planned time off within the next 90 daysInterview availability within the next 48 hoursConnected profile link (if applicable)Ready to help members find financial solutions while growing your career with a top-tier employer? Apply today!Pay and BenefitsThe pay range for this position is $20.00 - $23.00 / hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on Nov 5, 2025.h4>

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.