Ascentium Customer Service Specialist

Customer Service Specialist

At Ascentium Capital, a division of Regions Bank, the Customer Service Specialist is primarily responsible for handling in-bound customer calls regarding account questions and similar matters.

Ascentium Capital provides convenient access to financing for business equipment and technology and serves small organizations to Fortune 500 companies with programs that benefit manufacturers, distributors, and direct-to-businesses nationwide. Our finance specialization covers several segments, including technology, healthcare, hospitality, franchise, commercial vehicles, and other markets. We strive to be the premier provider of customized finance programs that add value to our customers' businesses.

Primary Responsibilities :

• Receives customer phone calls and resolves issues / concerns if necessary
• Researches accounts to discover pertinent information and issues
• Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
• Responds to billing inquiries
• Handles verification of pay histories and quote payoffs
• Coordinates problem resolution with appropriate departments
• Informs customers of standard procedures or resolution of problem
• Follows up, either verbally or in writing, to ensure customer satisfaction
• Works with either close supervision or under clearly defined procedures
• This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
• This position is incentive eligible.

Requirements :

Skills and Competencies :

Position Type : Full time

Compensation Details :

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location, and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target :

Minimum : $41,902.50 USD

Median : $49,883.40 USD

Incentive Pay Plans :

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information :

Regions offers a benefits package that is flexible, comprehensive, and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location Details : Ascentium Kingwood

Location : Kingwood, Texas

Equal Opportunity Employer / including Disabled / Veterans