Client Care Supervisor

Client Care Supervisor needed in Queens
Full time position ( hours per week)
Overview
The Shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility. It provides comprehensive case management services to families who are in a transitional residence program for homeless families. The three story facility has rooms of various sizes, common areas and provides on-site security and social services.

What The Client Care Supervisor Does
- Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
-Plan and organize program activities to maximize program contract's goals and performance targets.
-Provide training and support to staff and team members regarding psychoeducation, mental health assessments and other techniques (, motivational interviewing).
-Develop and implement quarterly training sessions for the continued education and professional development of shelter staff.
-Serve as a liaison and develop linkage agreements with other community-based organizations and local mental health service providers, as necessary.
-Motivate, coach and counsel direct reporting staff to excel.
-Ensure that all direct reporting staff completes all necessary documentations including ILPs and referrals to providers as required.
-Ensure that all client charting documentation is up-to-date and reflects services provided such as service plans, re-certifications and psychiatric assessments.
-Assist with the development of program content to address residents needs related to housing, substance abuse treatment, mental health and employment.
-Provide assistance, interventions and follow-up in regards to critical incidents with clients.
-Encourage teamwork among direct reporting staff as well as among peers.
-Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
-Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance identify training needs, professional development etc.
-Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
-Administer constructive discipline to direct reporting staff, as needed.
-Monitor clients' progress toward their goals (dates achieved) and document via progress notes.
-Review all documentation related to clients' progress for accuracy, completeness, and clarity.
-Review and sign time sheets.
-Prepare performance appraisals for directed reporting staff.
-Conduct chart auditing of client files (, paper and electronically).
-Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
-Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
-Lead and participate in administrative and staff meetings as requested.
-Provide all required information for weekly/monthly/quarterly/semester/annual reports to management and/or to funders.
-May prepare marketing materials for the program.
-May reach out and market the program to the community in order to recruit clients.
-May prescreen clients over the telephone for eligibility and may schedule intake appointments.
-May conduct initial intake or assessment of clients and/or clients' families and periodic reassessments.
-May have direct client service/program responsibilities in addition to the above.
-May plan, coordinate and facilitate social/peer support events, including group facilitation for clients.

Requirements
- Licensed Clinical Social Work (LCSW) required and years of supervisory experience
-Some schedule flexibility for weekends and/or evenings.
-Knowledgeable about child development, trauma informed care, culturally affirming and responsive work, and family-based clinical interventions.
-Must sign NYC DOH/MH attestation stating that candidate has not been the subject of a founded child abuse report.
-Bilingual preferred.

Salary: $, – $, per year plus benefits.

For more information and to apply, please contact :
Howard Newman
Account Manager, Bond Health Staffing
th Avenue
Brooklyn, NY,
Office: --- ext.
Fax: ---