User Experience Designer

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS.

Our most valuable asset is our people.

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and

make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

USER EXPERIENCE DESIGNER

Within ZS' Business Technology group, the Digital Experience & Design Expertise Center (DXD) works with clients to design effective technology solutions that support & enhance critical business processes and manage the implementation of those solutions.

The DXD team, specifically, spearheads a variety of user experience engagements from large scale business transformation and customer experience initiatives to interactive dashboards, Web portals, and applications for mobile and desktop.

ZS, a global leader in sales and marketing effectiveness, seeks a User Experience Designer to join our experience team. As a User Experience Designer in the DXD Expertise Center, you know what it means to create effective, efficient and beautiful interactions in consumer and patient-facing applications, mobile apps, dashboards, data visualizations, enterprise applications and information systems.

Teams and clients will look to you to support designs that adhere to usability best practices and leverage knowledge about users’ behavior. You will help to create interfaces that enable people to successfully achieve quantified objectives effectively and efficiently, across a range of digital and Business Intelligence solutions for mobile and Web.

What You'll Do:

• Collaborate with clients and cross-functional teams to design user-friendly interfaces that enhance business processes.
• Utilize user-centered design principles, usability best practices and AI to create engaging and effective digital experiences.
• Develop interactive prototypes and visual designs using tools like Figma, Tableau, and AI-enabled design tools.
• Utilize AI technologies to enhance user experience and improve efficiency in design solutions.
• Support user research, including contextual inquiries and usability testing, to inform design decisions.
• Document design processes and communicate clearly with stakeholders and development teams to ensure alignment and successful implementation.
• Continuously iterate on designs based on user feedback and metrics to drive positive business outcomes.
• Support net-new design system creation and extend existing design systems to incorporate additional components or support new features.
• Collaborate cross-functionally with other designers, researchers, developers, product specialists and engineers to support solution design and development.

What You'll Bring:

• Bachelor’s degree in Design, Fine Arts, or a related visual art field; additional degrees or certifications in Human-Computer Interaction or Human Factors preferred.
• 2-4 years of experience in User Experience design, particularly in complex, high-volume, and high-profile business applications, or in innovative solution spaces.
• Foundational understanding of enterprise software, including CRM systems, Business Intelligence systems, and collaboration technologies.
• Foundational understanding of CMS systems, data systems integration product design methods
• Strong portfolio showcasing your design work, including information architecture, interaction design, and visual design skills.
• Proficiency in design tools, especially Figma
• Knowledge of coding languages such as HTML5, JavaScript, and CSS for creating working prototypes and interactive stories is desirable.
• Excellent oral and written communication skills with the ability to document design decisions and collaborate effectively in a team environment.
• Ability to digest and synthesize complex requirements and contribute to design decisions and system design
• Familiarity with the pharmaceutical industry or other healthcare knowledge is a plus

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.