Technology Solutions Consultant - The Critical Update

NOTE : This position is reserved for individuals who have been referred to this page by a Workforce Solutions Capital Area Career Advisor. If you have NOT been referred to this page by a Career Advisor, you will need to attend a Career Information Session first then meet with a Career Advisor to determine your eligibility before we will consider you for this position. Click here to start the process to attend a Career Information Session : CLICK HERE

Employer : The Critical Update

Job Structure : Subsidized Employment

Job Title : Technology Solutions Consultant

Pay : $15 / hour

Job Summary :

We seek a motivated and dynamic Technology Solutions Consultant to drive growth and foster relationships for our IT firm specializing in cybersecurity and managed services. You focus on identifying new business opportunities, maintaining client relationships, and ensuring operational efficiency to support the sales process. This role requires a blend of strategic planning, communication, and organizational skills, along with the ability to effectively understand and market technical solutions.

Duties and Responsibilities :

Business Development and Sales :

1. Generate Leads : Identify and research potential clients through networking, cold calls, and market analysis.

2. Manage Client Relationships : Build and maintain long-term partnerships with clients, understanding their needs and presenting tailored solutions.

3. Implement Sales Strategies : Develop and execute sales strategies for targeted regions or industries.

4. Leverage Product Knowledge : Apply technical knowledge of cybersecurity and IT managed services to pitch solutions effectively to clients.

agreements to prospects.

6. Negotiate Deals : Collaborate with management to negotiate pricing, terms of sales, and service contracts.

7. Close Deals : Lead the sales cycle, from first contact to contract signing, while ensuring client satisfaction and alignment with business objectives.

Operational Support :

8. Manage Sales Pipeline : Track leads, opportunities, and sales progress in the CRM system.

9. Coordinate Orders : Work with internal teams to ensure accurate order processing and timely delivery of services.

10. Report Progress : Provide regular updates to management on sales performance, account statuses, and market trends.

11. Collaborate with Vendors : Coordinate with vendors to ensure products and services are delivered efficiently and align with client needs.

Strategic Growth and Market Insight :

12. Analyze Markets : Research industry trends and the competitive landscape to identify new opportunities.

13. Plan Business Strategies : Collaborate with leadership to align sales and business development strategies with company goals.

Required Skills / Abilities :

• Sales Skills : Demonstrate the ability to close deals and drive revenue growth in a B2B environment.
• Technical Knowledge : Understand cybersecurity and IT services and explain technical concepts to clients.
• Relationship Building : Establish and maintain strong relationships with clients and stakeholders.
• Excellent Communication : Deliver presentations, write proposals, and effectively report to internal teams.
• Organizational Skills : Manage time and priorities effectively to handle multiple tasks.
• Negotiation : Discuss pricing, contract terms, and service agreements with confidence and professionalism.
• Software Proficiency : Use CRM systems, Microsoft Office Suite, and remote networking tools efficiently.

Physical Requirements :

Metrics for Success :

We evaluate your performance and success in the role based on the following metrics :

Key Performance Indicators (KPIs) :

1. Revenue Growth : Measure total sales generated during specified time periods.

2. Lead Conversion Rate : Track the percentage of leads converted into successful sales.

3. Client Retention : Monitor the percentage of repeat clients and long-term contracts secured.

4. Sales Cycle Efficiency : Assess the average time taken to close deals.

5. Healthy Pipeline : Evaluate the number of qualified leads in the CRM and their progression through the sales funnel.

Why Join Us :

You are an essential part of our mission to empower small businesses and support the local economy. As a member of our purpose-driven IT firm, you play a critical role in driving the company's success by building strong relationships, increasing revenue, and contributing to strategic initiatives. Our work goes beyond technology-we are passionate about helping businesses thrive by safeguarding their operations with reliable cybersecurity and managed services. By protecting the health of the business community we serve, you help sustain the jobs that support local families and strengthen the foundation of our economy.

Consultant : Katherine Carino