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Network Operations Center Analyst

Network Operations Center Analyst

Insight GlobalClifton, New Jersey, United States
4 days ago
Job type
  • Temporary
Job description

Job Title : Command Center Analyst

Length : 6 month contract with extensions

Pay Rate : $25-30hr

Start : ASAP

Location : Clifton, NJ

Job Description :

The Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all users contacting the Command Center.

What you'll do

  • Provide customer service support for mission critical 24 / 7 Data Centers
  • Participate in the weekly 24 / 7 on-call schedule
  • Provide proactive and reactive assistance to all external customers
  • Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion.
  • Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary
  • Prioritize work properly to consistently achieve departmental and company goals.
  • Responsible for Customer and Internal Updates
  • Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention
  • Thorough documentation of incident, Maintenance, and problem details in near real-time.
  • Ensure SLA's are met for as per customer agreement
  • Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations

Required Skills :

  • 2+ years of experience working in a 24 / 7 Network Operation Center
  • 2+ years of experience providing customer care and technical support.
  • 2+ years of experience with routers, switches such as Cisco and Juniper
  • Excellent written and oral communication skills
  • Ability to multi-task and prioritize job requirements
  • Self-motivated and able to work on projects with limited supervision
  • Effective organizational skills and attention to detail.
  • Advanced skill in Microsoft : Windows Operating Systems, Office Suite versions, and Visio.
  • Strong analytical and problem solving skills.
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    Network Analyst • Clifton, New Jersey, United States

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