Bilingual Customer Service Healthcare Representative - Statewide in New Mexico

Bilingual Customer Service Healthcare Representative - Statewide

Location : Albuquerque, NM. Pay : $15.00-$17.00 per hour. Position open : 4 months ago.

Responsibilities

Our New Mexico Healthcare agents help ResultsCX customers with a wide range of healthcare related inquiries. Calls will include, but are not limited to, detailed reviews and change requests on member insurance plans, healthcare screening or appointment scheduling, assisting members with finding a primary care physician in their network, and more. We handle both inbound calls and outbound campaigns to inform our customers about changes that may affect them.

Qualifications

• High school diploma or GED required.
• Fluent in both English and Spanish.
• Typing speed of 25 words per minute.
• Intermediate / advanced technical proficiency required (toggle between multiple systems).
• Open availability between 7am-2am EST 7 days a week.
• Pay rates vary by program fit during selection consideration.

Remote Work Requirements

About the Company

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform.

EEO Statement

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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