Healthcare Regional Operations Leader

Healthcare Regional Operations Leader

TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska.

TVG-Medulla is a rapidly growing organization, realizing 30%+ growth year-over-year, through a combination of both organic and acquisitive growth. As the organization continues to expand and enter new markets, it seeks a strong strategic COO to lead the operations function. Our vision is to inspire and empower people in our communities to heal, live and function better.

Job Description

The Healthcare Regional Operations Leader will accomplish the company's goals and objectives by holding Clinic Directors under their direction accountable for growth, patient care, positive employee relations, an effective business plan, and implementation of the P3 programs and philosophy. The RDO must be strong in planning and control so s / he can manage daily issues without interfering with the ability to anticipate future business trends and plan accordingly. The RDO will hold clinic directors and staff accountable and will work to develop for personal and professional growth.

Essential Functions and Responsibilities

Quality of Care : Ensures clinic programs achieve compliance expectations as measured by compliance trends and internal company audits. Ensures an effective process is in place for all clinics to identify and resolve facility problems. Evaluates each clinics compliance program at least monthly.

Performance, Growth and Development : Conducts monthly budget and KPI Funnel review to ensure targets are met and each clinic achieves established growth targets.

• Monitors labor and expenses to ensure appropriate financial controls are understood; in place and to ensure clinics are adjusting when needed. Ensures each clinic maximizes all revenue opportunities.
• Ensures newly hired providers receive a proper orientation and training. Conducts annual objectives of development for each director with regular follow up assessments.
• Monitors staffing levels to ensure clinic coverage is maintained on a daily, weekly and monthly basis.
• Participates in the selection process and hires all providers within assigned region.
• Processes monthly and quarterly compensation calculations
• Provide strategic leadership and direction for clinical services across assigned region
• Collaborate with clinic directors, staff and support staff to ensure excellent clinical outcomes
• Conduct regular site visits to monitor clinical operations and provide coaching and support
• Analyze clinical data and develop strategies to improve quality and patient satisfaction
• Works closely with support functions to maintain alignment and collaboration to achieve overall growth for assigned region.
• Remain compliant with all Chiro One policies, protocols and procedures as well as comply with all applicable laws

Qualifications

Bachelor's degree. Advanced degree preferred

Experience : Minimum of five (5) years progressively responsible for multi-site management and staff development experience in healthcare setting.

Skills, Knowledge and Abilities : Ability to relate positively, effectively, and appropriately with patients, staff, and other functional leaders. Possess special interest in working with clinic staff. Strong oral and written communication skills.

Additional Information

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Disclaimer

All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.