Claims Property Field Trainee (Cleveland, OH)

Work Location: This is a field role; candidates must reside in Cleveland, OH (or surrounding area) for this role.

If you're excited about this role but don’t meet every qualification, we still encourage you to apply! At Grange, we value growth and are committed to supporting continuous learning and skill development as you advance in your career with us.

Summary: Successfully complete property training and investigate, evaluate, and negotiate settlement of assigned claims to promote retention or purchase of insurance from the Enterprise.

What You’ll Be Doing:

• The following courses are to be completed during property training: Principles of Insurance, Home, and Commercial Policies, Principles of Investigation, SIU, Subrogation, Recorded Interviews, Customer Service, Negotiation Skills, Legal Concepts, Unfair Claims Settlement Practices Act, Interpreting Vendor/Expert Reports, Residential Construction Basics, Property Estimating, Claims Tools and Technology. Successful completion of course work required to remain in property role.
• Investigate, negotiate, and settle assigned claims.
• Maintain activity log on actions taken on each file and maintain diary system.
• Settle claims within authorized limits.
• Establish and maintain positive relationships with internal and external customers by providing excellent customer service.
• Performs onsite and virtual inspection of damages to resolve coverage and damage issues to include preparing complete estimates of repair for the covered damages.
• Active member of catastrophe team, which may include overnight travel on short notice for what could be extended periods of time, in order to investigate, negotiate and settle assigned claims.
• This position requires the individual to access and inspect all areas of a building or structure which is physically demanding and requires the ability to carry, set up and climb a ladder. Must be able to safely lift up to 40 lbs., walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.).
• Operates and maintains company vehicle.

What You’ll Bring To The Company:

Bachelor’s degree or minimum of two years professional business experience is required. Must possess strong written and verbal communication and organization skills. Must have ability to interact with people in a professional manner. Should be familiar with basic operation of a PC and word processing and spreadsheet applications. State specific adjusters’ license may be required.

About Us:

Grange Insurance Company, with $ billion in assets and more than $ billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home and business insurance protection. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin and holds an Best rating of "A" (Excellent).

Grange understands that life requires flexibility. We promote geographical diversity, allowing hybrid and remote options and flexibility in work hours (role dependent). In addition to competitive traditional benefits, Grange has also created unique benefits based on employee feedback, including a cultural appreciation holiday, family formation benefits, compassionate care leave, and expanded categories of bereavement leave.

Who We Are:

We are committed to an inclusive work environment that welcomes and values diversity, equity and inclusion. We hire great talent from various backgrounds, and our associates are our biggest strength. We seek individuals that represent the diversity of our communities, including those of all abilities. A diverse workforce's collective ideas, opinions and creativity are necessary to deliver the innovative solutions and service our agency partners and customers need. Our core values: Be One Team, Deliver Excellence, Communicate Openly, Do the Right Thing, and Solve Creatively for Tomorrow.

Our Associate Resource Groups help us create a more diverse and inclusive mindset and workplace. They also offer professional and personal growth opportunities. These voluntary groups are open to all associates and have formed to celebrate similarities of ethnicity/race, nationality, generation, gender identity, and sexual orientation and include Multicultural Professional Network, Pride Partnership & Allies, Women's Group, and Young Professionals.

Our Inclusive Culture Council, created in 2016, is focused on professional development, networking, business value and community outreach, all of which encourage and facilitate an environment that fosters learning, innovation, and growth. Together, we use our individual experiences to learn from one another and grow as professionals and as people.

We are committed to maintaining a discrimination-free workplace in all aspects, terms and conditions of employment and welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender identity or expression, ancestry, pregnancy, veteran status, and citizenship.