Associate Director of Member Quality and Engagement

Associate Director of Member Quality and Engagement

Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help. In your application, please feel free to note which pronouns you use (For example : she / her, he / him, they / them, etc).

Bumble Inc. is seeking an Associate Director of Member Quality and Engagement to lead strategies that drive engagement, retention and member quality across our portfolio of apps. This is a senior, cross-functional role that blends lifecycle strategy, audience segmentation, and experimentation to strengthen the member experience and deliver measurable business outcomes. Based in either Austin or New York, this role reports to the Director of Growth Product Marketing and will partner closely with product, analytics, and brand teams to shape how we activate features, optimize the member journey, and deliver meaningful value.

What You Will Do

• Own the strategy and execution of programs focused on increasing member quality, engagement, and retention
• Lead the lifecycle experimentation roadmap to identify high-impact levers across onboarding, reactivation, and loyalty
• Surface behavioral insights through segmentation and data analysis to guide CRM and in-app campaign development
• Develop full-funnel campaign strategies that drive improvements in member quality, engagement, and retention across key lifecycle stages
• Build targeted campaign playbooks that connect behavioral signals with the right CRM or in-app actions to drive relevance and value
• Collaborate with Product, Lifecycle, and BI to identify key inflection points in the member journey and shape strategies that encourage meaningful action
• Translate experimentation and insights into scalable lifecycle touch-points with a focus on continuous optimization
• Oversee development and launch of lifecycle campaigns across CRM, in-app, and owned channels with a focus on personalization and business impact
• Partner with Creative and Content teams to develop assets that reflect member needs and behavioral triggers
• Monitor campaign performance and optimize based on KPIs such as retention, CTR, engagement, and member quality
• Partner with Product, Lifecycle Marketing, Revenue, Engineering, and BI to align on strategy, timelines, and execution plans
• Champion a member-first approach across all growth initiatives
• Drive operational clarity across cross-functional efforts and lead key stakeholder updates

Key Skills

About You

$140,000 - $160,000 a year

Bumble Inc. is the parent company of Bumble, Badoo, Bumble For Friends, and Geneva. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date), friendship (Bumble For Friends) and professional networking (Bumble Bizz). Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products. Bumble For Friends is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections. Geneva is a group and community app for people to connect based on shared interests.

At Bumble, we may use AI tools to support parts of our recruitment process such as helping us record, transcribe, and summarize conversations, and supporting job alignment by comparing resumes and job descriptions to highlight skills and potential roles that may be a good match. These tools help us work more efficiently and stay focused on you during our conversations. Importantly, all hiring decisions are made by people. AI is used only to support our team's efficiency and improve the candidate experience not to evaluate or decide on your candidacy. Participation in AI-supported interviews and conversations is completely voluntary and will not impact your candidacy. If you'd prefer to opt out, simply let your recruiter or interviewer know at the start of a call, or anytime during the interview or conversation. Summaries and related data are retained only as long as needed in line with our internal data retention policies. If at any point you'd like a transcription or summary deleted, please contact your recruiter directly.