Overview
Gift of Hope is proud to serve as the federally designated not-for-profit organ procurement organization (OPO) that coordinates organ and tissue donation and provides compassionate service to families of donors in the northern three-quarters of Illinois and northwest Indiana.
Since our inception in 1986, we have coordinated donations that have saved the lives of more than 23,000 organ transplant recipients, and improved the lives of hundreds of thousands of tissue transplant recipients. As one of 58 organ procurement organizations that make up the nation's organ donation system, we work with 183 hospitals in our donation service area.
The Donation & Family Advocate position is a full-time, 40-hour, on-call position. This role requires the employee to be available on nights, weekends and holidays (as agreed upon by the department and the supervisor) to meet organizational needs and ensure proper coverage.
The primary function of the Donation & Family Advocate is to present the donation option to families, answer questions and inspire them to say yes to donation in a manner that supports Gift of Hope's mission.
Compensation range for this position is $71,500 - $80,000 annually
Our Benefits
In addition to competitive salaries, we offer a comprehensive benefits package :
- Medical, dental, vision, disability and life insurance options for full-time employees
- Generous Paid Time Off (PTO) plan
- 403(b) retirement plan with company match
- Tuition Reimbursement up to the IRS-allowed maximum
- Personalized learning and educational development opportunities
- Monthly cell phone and internet stipends
- Paid Parental Leave
- Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
- Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)
Responsibilities
Essential Functions
There are four areas of responsibility for a Donation & Family Advocate : Referral On-sites, Approaches / Authorization, Family Support and Hospital Development.
The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
Advance Gift of Hope's mission, vision and core values : providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to all policies and procedures in carrying out the responsibilities of this position.Referral On-sitesRespond to active organ referrals at hospitals across our service area within established timeframeEffectively and efficiently review and document patient's medical / social information needed to make determination for donation potential in collaboration with Clinical Administrator-on-Call (AOC)Evaluate family dynamics and readiness with the assistance of the healthcare team; collaborate with healthcare team to formulate plans that address the needs of the familyCoordinate and conduct effective Patient Care Conferences (PCC) with healthcare team and service lines involved in care of patient; ensure that Gift of Hope and healthcare team are aligned in goals of care and needs for family supportCollaborate with healthcare team to facilitate necessary testing and services needed to determine potential for donationApproaches / AuthorizationCollaborate with hospital and healthcare team to provide potential donor families with accurate and timely information regarding the patient's clinical courseMaintain communication with hospital staff and attending physician regarding the potential donor family's understanding of the prognosis and act as a family advocate to the healthcare team as necessaryCommunicate with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization processDetermine family's level of understanding with prognosis and what needs they may have in order to make appropriate decisions about organ / tissue donation in collaboration with Family ResourceCompassionately advocate for donation by providing information about the benefits of donationOffer donation to family in an empowering and inspiring manner. Educate potential donor's next-of-kin about donation options, status of donor designation, or request authorization for donationProperly utilize forms or documents needed to capture donation authorization decisionFamily SupportProvide patient, respectful and compassionate care for donor familiesProvide donor families appropriate clinical support before and throughout the donation processProvide donor families timely follow-up information regarding outcome throughout the case and post-op, in collaboration with Donor Family Services departmentHospital DevelopmentEstablish and maintain professional relationships with hospital staffProvide education to involved healthcare team while involved in referrals, where neededConduct rounding in hospital units when assignedAttend internal and external hospital debriefsProvide education to hospital staff regarding authorization, family care, and the donation processQualifications
Education and Training Required
The following identifies the minimum education and training required to perform the essential functions of the job :
Bachelor's degree from an accredited institution in an allied healthcare field, business administration, education, advocacy, or related field; or equivalent work experienceExperience and Skills Required
The following indicates the minimum skills and experience required to perform the essential functions of the job :
3-5 years of healthcare experience, counseling, case management, advocacy, or child welfare preferred with a focus on outcome driven conversations, strategic planning, opportunities for impact, family dynamics and / or assessing high stress / emotional situationsProven experience in showing comfort and confidence in the presence of emotional distress, dying and deathProven experience in interpreting verbal and non-verbal communication; demonstrating situational awareness, compassion and empathetic listening skillsProven experience effectively advocating, collaborating and negotiating with healthcare professionals to solve complex problemsExcellent interpersonal skills with the ability to connect and influence othersProven experience demonstrating assertive responsiveness to changing clinical and social / emotional dynamics, and to driving processProven experience in responding to changing needs; prioritizing effectively, and communicating effectively and constructively during times of stressProven experience in demonstrating a high level of accountability with internal and external partnersProven experience in working in a hospital environment, particularly emergency departments, critical care units, and intensive care unitsProven experience in effectively conveying information to co-workers, hospital staff, and potential donor familiesBasic computer skillsPhysical and Emotional Demands
The physical and emotional demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Ability to travel to hospitals across our service area, as well as to Itasca office for meetings and trainings weekly, on off-call days, as neededAbility to work outside normal business hours to respond to case issues or problemsAbility to review potential donor medical chartsAbility to remain stationary for long periods of timeComfortable being present at the time of death in the ICU and operating room settingAbility to use personal cell phone for business purposesWork Environment
The work environment characteristics described here are representative of those that will be encountered by an employee while performing the essential functions of the job.
On-call schedule of designated 12-hour days (7AM-7PM) that includes some assigned weekends and some holidays; may also include unplanned overtime, as neededExpectations to utilize a personal cell phone to be accessible outside regular business hours; monthly cell phone stipend availableAccess to reliable transportation to travel to multiple locations in one day within Illinois and northwest IndianaGift of Hope Organ & Tissue Donor Network provides equal employment opportunities to all qualified candidates and does not discriminate with regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, family medical history or genetic information or any other classification protected by applicable law. All employment decisions are made based on an individual's job-related qualifications and abilities.