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Customer Service Representative

Customer Service Representative

PMG Mechanical, Inc.Kent, WA, USA
12 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Customer Service Representative - HVAC & Generator Division

Company : Washington Generators & PMG Mechanical

Location : Kent, WA (onsite)

Schedule : Monday-Friday, 8 : 00 am - 4 : 30 pm

Pay : $23.00 - $28.00 / hour, depending on experience

Washington Generators and PMG Mechanical have proudly served the Pacific Northwest for over 31 years. Our reputation is built on honest, high-quality work and an unwavering commitment to exceptional customer service. As we continue to grow, we're looking for a reliable, tech-savvy Customer Service Representative to support both our HVAC and generator divisions.

Who We're Looking For :

We're looking for a dynamic, customer-focused professional with ServiceTitan experience (or the ability to learn), ideally from a local HVAC company, who can confidently manage a mix of HVAC and generator service coordination. The ideal candidate has a friendly, engaging personality with a strong phone presence and excels in both scheduling and dispatching in a fast-paced environment. Adaptability with computer systems is a must, along with a willingness to learn and grow-especially as we integrate more AI tools into our operations. If you're someone who enjoys problem-solving, communicating with customers, and supporting a high-performing team, we'd love to meet you.

Why Join Our Team?

  • Advancement opportunities
  • Health (95% covered by employer), Dental, Vision insurance
  • 6.5 days Paid Vacation
  • 11 Paid Holidays
  • Sick Time accrued at 1 hour per 40 hours worked
  • 401k with 4% company match

Key Responsibilities :

  • Answer incoming calls and provide exceptional service to new and existing customers
  • Schedule and dispatch service calls for both HVAC and generator technicians
  • Make outbound calls to schedule maintenance visits or follow up on estimates and sales leads
  • Support filter sales and assist with light upselling when needed
  • Accurately enter service and registration data into ServiceTitan
  • Perform administrative duties such as photocopying, faxing, filing, mail sorting, and supply inventory
  • Greet visitors and route calls or messages to appropriate team members
  • Coordinate deliveries and express mail (FedEx, UPS, etc.)

    • What You Bring to the Team :

  • A friendly, professional personality with strong phone communication skills
  • Proven ability to manage scheduling, dispatching, and outbound calls in a fast-paced setting
  • Tech-savvy with the ability to quickly learn and adapt to new computer systems
  • An openness to growth and a proactive mindset toward using AI tools as they become more integrated
  • Strong problem-solving skills and a collaborative approach to supporting team success
  • Comfortable making outbound calls and conducting light sales / upselling when appropriate
  • Spanish speaking is a plus

    • Join Our Team :

    If you're ready to be part of a company that values teamwork, professionalism, and doing the right thing for our customers, we encourage you to apply today!

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    Customer Service Representative • Kent, WA, USA