Front Office Supervisor

Front Desk Supervisor

An inspiring career awaits you at The Kessler Collection, a portfolio of luxury boutique hotels, unique restaurants, and experiences with a Bohemian twist. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers' learning, development, and well-being. We believe people want to be inspired!

Grand Performers in qualifying roles may enjoy a range of benefits, including Marriott Employee Discounts Worldwide, medical, dental, vision insurance, company-sponsored life insurance, short & long-term disability insurance, a tuition reimbursement program, 401(K) with discretionary company matching contributions, and an employee assistance program.

Responsibilities

The overall objective and purpose of the Front Desk Supervisor are to support our mission by leading the team in executing front desk-related responsibilities to the Kessler Collection standards. This includes relentlessly inspiring, coaching, and training staff to exceed our guests' expectations.

Primary areas of responsibility include, but are not limited to the following :

• Supervise Front Office Grand Performers, ensuring the execution of KQA and BSA standards.
• Provide hands-on training and continuous coaching to subordinates, supervising the execution of service-related tasks to assist in the efficient and professional operation of the Front Office.
• Maintain the integrity of our guests' privacy, including confidentiality of personal information, as well as key control
• Maintain complete knowledge and ensure compliance with company policies and standard operating procedures.
• Plan and organize daily shifts. Effectively delegate tasks and responsibilities to subordinates, audit work for accuracy, and monitor outcomes
• Ability to perform all Front Office related tasks
• Train, mentor, and develop Grand Performers to the standards of a world-class property and intuitive service experience. Assist in developing leaders and bench strength through the implementation of the Job Coach program
• Have a thorough knowledge of the product, including room types, amenities, services, and brand standards
• Stay informed of sales strategies, packages, promotions, and discounts, and understand the impact on other departments
• Conduct interviews and give feedback on candidates.
• Assists with corrective action to continuously improve service results.

Qualifications

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

Minimum qualifications :

Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection.

The work environment / conditions described herein are representative of those that an incumbent may experience.

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.