Senior Manager I, Product Management (Tech) - Walmart Fulfillment Services, Seller Support Experience (Remote)

Support Experience Product Manager

Position Summary...

What you'll do...

The Walmart US eCommerce Fulfillment Services team (WFS) builds products that allow Marketplace sellers to easily provide fast, affordable delivery options to Walmart's customers. At WFS, our aim is to differentiate on trust, transparency, and partnership. While we aim to have a super intuitive experience, we know that sellers will always need to reach out for help. This role is about improving the experience for sellers seeking help, so that they always walk away feeling like truly valued partners.

This role will collaborate across Strategy, Account Management, Fulfillment Operations, Engineering, Product, and Analytics teams to set the vision and build solutions that provide a differentiating seller support experience. Obsessing over simplification and reducing friction for sellers seeking support is at the heart of this role - i.e. self-service experiences, proactive support, and efficient associate tools. You'll channel a deep affinity for our sellers (be the voice of the seller), and understand how to improve their experience now, and anticipate where they will need help in the future. You will demonstrate a spirit of continuous improvement, as you take what you learn to innovate the support experience as it evolves.

In this role you will apply a general management perspective, an agile way of working, and a problem-solving approach. You will showcase your ability to apply the right frameworks, operating cadence, and business analysis & acumen to the product roadmap. As such, you will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the desired product outcomes. You'll apply your business acumen and analytical mindset to separate signal from noise and provide sellers a roadmap to winning on our platform.

This Support Experience Product Manager will be skilled at engaging and communicating to senior executives across multiple domains, as well as engaging at a detailed level across product management and engineering, strategy, merchant technology, retail merchandising, supply chain & analytics.

You'll sweep us off our feet if...

• You use data to drive decisions and outcomes.
• You obsess over your customers and develop solutions that delight them.
• You are a self-starter with a strong attention to detail and an ability to deal with ambiguity.
• You're comfortable working with software engineers to develop scalable solutions.
• You have experience working with UX designers to create intuitive experiences.
• You have experience in Supply Chain, process design, or operational excellence.
• You're skilled at engaging and communicating to senior executives across multiple domains.
• You engage at a detailed level across key stakeholders.
• You're organized, disciplined, and can manage multiple projects simultaneously.
• You are comfortable dealing with ambiguity.
• You're stimulated by challenges and are ready to engage at Fortune 1 scale.

You'll make an impact by...

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet.

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $144,000.00-$216,000.00

Additional compensation includes annual or quarterly performance incentives.

Additional compensation for certain positions may also include :

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1 : Bachelor's degree in computer science, engineering, or related area and 7 years' experience in product management. Option 2 : 9 years' experience in product management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Computer Science, Engineering, Business Administration, or related area and 6 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B / C products

Primary Location...

74 KENT ST, BROOKLYN, NY 11222-1517, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

All the benefits you need for you and your family

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com / Benefits.