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Member Relations

Member Relations

FIRST COMMUNITY CREDIT UNIONJanesville, WI, US
9 days ago
Job type
  • Full-time
Job description

Description : GENERAL SUMMARY

Primary Responsibilities :

  • Model a high energy, world-class service and sales culture within the branch and credit union.
  • Coach, develop and mentor front line staff.
  • Uphold a strong sales culture within the credit union.
  • Assist Branch Manager and Sr. Management in day to day operations.

Primary Qualifications : Passionate and enthusiastic; possess world class service and leadership skills; strong knowledge and understanding of FirstCCU products and services; strong lending and underwriting skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Live the First Community Credit Union Mission, Vision and Values within the organization and our communities.
  • Provide leadership to teller staff to maximize their performance, help advance their growth and development, and achieve the credit unions goals.
  • Assist in branch services and operations as needed to serve our members, including teller backup, if needed.
  • Instill an energetic, world-class service and sales culture that continually strives to improve the way we serve our members.
  • Build strong relationships with new and existing members that lead to sales, cross-sales and sales referrals. Identify member needs and align products and services that help achieve their financial goals and those of the credit union.
  • Strong outbound calling to assist in promoting a sales culture within the credit union. Mentor and motivate front-line staff.
  • Assist Branch Manager or Senior Management in day to day operations.
  • Follow the established FirstCCU lending policy and underwriting guidelines.
  • Open new accounts including share draft accounts, certificates, individual retirement accounts, and various club accounts.
  • Counsel with members on loan problems; changes in terms of payments; repayment schedules and release of collateral.
  • Counsel with members on purpose, amount and payment terms.
  • Take and review loan applications and make recommendations to Senior Lending staff for the disposition of all other loan applications.
  • Obtain credit ratings, as required.
  • Close and process loan requests, obtain information on collateral offered, secure and verify signatures and witnesses on documents.
  • Review and update information on member record file, including credit rating, check accuracy of loan screens and documents.
  • Review record of collateral insurance on loan and request of insurance coverage from members.
  • Notify vendor to place security interest of credit union on titled documents, request discharge of security interest from holder as required.
  • Disburse checks on approved loans.
  • Record information in member file on approved or rejected loan applications, extension agreements, release of security and deferred payments.

    • 20. Answer telephone requests for loan information and the credit unions products and services.

    21. Follow all state and federal laws and regulations.

    22. Assist in promoting a positive credit union image during non-working hours.

    23. Perform other duties and responsibilities as assigned or deemed necessary in order to meet the credit unions goals and objectives.

    Requirements :

  • Passionate and enthusiastic.
  • Strong leadership skills; including planning, organizational, communication, mentoring, coaching, staff development, and goal setting.
  • World-class service skills.
  • Intermediate knowledge of credit union products; services; loan policies and procedures.
  • Strong sales and sales coaching skills.
  • Knowledge of federal and state regulations relating to credit union operations management.
  • Knowledge of Microsoft Office applications.
  • Knowledge of intermediate math (calculations and concepts involving decimals, percentages, fractions, etc.)
  • Availability to work weekends and extended hours, as needed.
  • Availability to attend special off site sales events and credit union functions, as needed.
  • Outgoing personality, with the ability to ask for new business and capable of making outbound phone calls.
  • Works well with others and follows directions.
  • Able to work independently.
  • Detail oriented.
  • Willing to make underwriting decisions.

    • Education and Experience :

    This position requires a high school education. This position is also required to become a notary.

    Employees must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act.

    Compensation details : 22-25 Hourly Wage

    PI59228f8c1e5f-31181-39046412

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    Member • Janesville, WI, US

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