Talent.com
Member Services Representative

Member Services Representative

Planet FitnessMadison, WI, US
30+ days ago
Job type
  • Full-time
Job description

Member Services Representative

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Why Planet Fitness?

Each of our employees receive :

  • Complimentary Back Card Membership
  • Company Facilitated Training
  • Advancement Opportunities
  • Rewards and Recognition Programs

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including :
  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Qualifications / Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma / GED equivalent required.
  • Must be 18 years of age or older.
  • Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
  • Will occasionally encounter toxic chemicals during shift.
  • Compensation : $11.50 - $12.00 per hour

    Join The Club

    Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

    Our member mission says it best : our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

    To find your perfect fit, search for a club opportunity near you.

    Create a job alert for this search

    Member Service Representative • Madison, WI, US

    Related jobs
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Family DollarStoughton, WI, USA
    Full-time
    Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers. As a CSR, you will handle transactions, answer customer questions, and ens...Show moreLast updated: 16 days ago
    • Promoted
    • New!
    Food Service Manager

    Food Service Manager

    DunkinMiddleton, WI, US
    Full-time
    We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan!.Our Dunkin / Baskin-Robbins General Managers are the foundation of our winning teams ...Show moreLast updated: less than 1 hour ago
    • Promoted
    • New!
    Member Liaison

    Member Liaison

    Elevance HealthMadison, WI, United States
    Full-time
    Only candidates that reside within the state of Wisconsin will be considered for this position.Please note that per our policy on hybrid / virtual work, candidates not within a reasonable commuting d...Show moreLast updated: 10 hours ago
    • Promoted
    Restaurant Supervisor - Customer Service Associate

    Restaurant Supervisor - Customer Service Associate

    Dunkin' - SaukSauk City, WI, US
    Full-time +1
    Dunkin' - Sauk is currently hiring a full time or part time Restaurant Supervisor for our Sauk City, WI location.A Restaurant Supervisor should not only supervise their team but lead it to acheive ...Show moreLast updated: 21 days ago
    • Promoted
    Store Supervisor - Customer Service Associate (Restaurant)

    Store Supervisor - Customer Service Associate (Restaurant)

    Dunkin' - SaukSauk City, WI, US
    Full-time +1
    Dunkin' - Sauk is looking for a full time or part time Store Supervisor for our location in Sauk City, WI.As a Store Manager, you will assist the General Manager in managing the operations and staf...Show moreLast updated: 18 days ago
    • Promoted
    Overnight Member Service Representative

    Overnight Member Service Representative

    Planet FitnessJanesville, WI, US
    Full-time
    Overnight Member Service Representative.The Overnight Member Service Representative will be responsible for the overall cleanliness of all areas of the facility to ensure a positive member experien...Show moreLast updated: 30+ days ago
    • Promoted
    Creative Services Specialist

    Creative Services Specialist

    Colony Brands, Inc.Monroe, WI, US
    Full-time
    We are seeking two Creative Services Specialists to support our Creative Marketing Services department in the design, execution, and accuracy of digital and print spreads for our Home, Hardgoods an...Show moreLast updated: 30+ days ago
    • Promoted
    Outside Sales Representative

    Outside Sales Representative

    Platinum Supplemental InsuranceMonroe, WI, US
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show moreLast updated: 7 days ago
    • Promoted
    Guest Service Representative

    Guest Service Representative

    SchulteMadison, WI, US
    Full-time
    Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service cultu...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Reimbursement Representative

    Reimbursement Representative

    UW HealthMiddleton, WI, United States
    Full-time
    Shifts will be scheduled Monday - Friday between the hours of 8 : 00 AM - 4 : 30 PM.Hours may vary based on the operational needs of the department. Be part of something remarkable.Bring your customer s...Show moreLast updated: 12 hours ago
    • Promoted
    Guest Service Representative

    Guest Service Representative

    Nothing Bundt CakesMadison, WI, US
    Full-time
    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting ...Show moreLast updated: 30+ days ago
    • Promoted
    Store Supervisor - Food Service Team Member

    Store Supervisor - Food Service Team Member

    Dunkin' - SaukSauk City, WI, US
    Full-time +1
    Dunkin' - Sauk is looking for a full time or part time Store Supervisor for our location in Sauk City, WI.As a Store Manager, you will assist the General Manager in managing the operations and staf...Show moreLast updated: 17 days ago
    • Promoted
    Membership Clerk

    Membership Clerk

    Costco Wholesale CorporationMiddleton, WI, US
    Full-time
    Position Summary : Processes member sign-ups, renewals and added cards.Instructs members and potential members about membership, warehouse and credit programs. Assists members regarding item availabi...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Marriage and Family Therapist (LMFT, LPC, LCSW)

    Licensed Marriage and Family Therapist (LMFT, LPC, LCSW)

    LifeStance HealthAlbany, WI, US
    Full-time +1
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
    • Promoted
    Restaurant Supervisor - Restaurant Crew Member

    Restaurant Supervisor - Restaurant Crew Member

    Dunkin' - SaukSauk City, WI, US
    Full-time +1
    Dunkin' - Sauk is currently hiring a full time or part time Restaurant Supervisor for our Sauk City, WI location.A Restaurant Supervisor should not only supervise their team but lead it to acheive ...Show moreLast updated: 20 days ago
    • Promoted
    Restaurant Supervisor - Food Service Team Member

    Restaurant Supervisor - Food Service Team Member

    Dunkin' - SaukSauk City, WI, US
    Full-time +1
    Dunkin' - Sauk is currently hiring a full time or part time Restaurant Supervisor for our Sauk City, WI location.A Restaurant Supervisor should not only supervise their team but lead it to acheive ...Show moreLast updated: 18 days ago
    • Promoted
    Overnight Member Services Representative

    Overnight Member Services Representative

    Planet FitnessMadison, WI, US
    Full-time
    Overnight Closer (Member Services Representative).At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. We are looking for a high energy indiv...Show moreLast updated: 30+ days ago
    • Promoted
    Seasonal : Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of Store Attendant (Cart Attendant), Style, Tech, Inbou

    Seasonal : Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of Store Attendant (Cart Attendant), Style, Tech, Inbou

    TargetSun Prairie, US
    Part-time
    Starting Hourly Rate / Salario por Hora Inicial : $16.Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Seaso...Show moreLast updated: 3 days ago