Infusion Center Associate

Infusion Center Associate

At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world.

We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as a Great Place to Work.

Position Summary

Front desk registration and scheduling position of a busy outpatient oncology infusion center. Responsibilities include scheduling patient treatment visits and performing registration duties efficiently and accurately with significant patient interaction and attention to customer service. Responsibilities also include serving as a liaison with nursing staff as well as physicians' offices, serving as a liaison to medical records, and carrying out the full range of administrative functions, such as answering phones, data entry, filing, and other duties as assigned.

Essential Functions and Responsibilities Includes the Following :

1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors.

2. Documents patient insurance information prior to commencement of care and documents accurately within the registration system.

3. Schedules and registers patient treatment visits using WPH-approved EMR tools with high accuracy and attention to detail

4. Performs insurance benefit verification and prior authorizations tasks as needed, utilizing the various tools made available by the hospital to complete verification tasks as efficiently as possible for different insurance payers

5. Responsible for POS collection process as required

6. Utilizes appropriate steps in the decision-making process to include recognition and priority setting related to patient care and practice-based issues

7. Must be able to communicate with patients when they come in for a test or procedure and must be able to communicate with patients who have questions about their bills / financial obligations. Must be able to convey and exchange accurate information

8. May prepare and maintain various statistical data.

9. Collaborates and communicates effectively with the healthcare team. Serves as liaison to nursing staff, physician offices and medical records department.

10. Serves as liaison with patient customer service representatives, including, but not limited to matters related to insurance verification and prior authorizations processes.

11. Demonstrates a cooperative spirit within the team and communicates effectively

12. Responsible for answering incoming telephone calls and responding in an appropriate manner to resolve calls efficiently and effectively. Relays messages as needed.

13. Maintains the physical and electronic fax machines, distributes faxes as necessary

14. Maintains files and assists in establishing office systems.

15. Utilizes cost containment practices.

16. Fulfills organizational responsibilities as assigned, including respecting / promoting patient rights; responding appropriately to emergencies; communicating concerns / problems relating to patients and / or staff with immediate supervisor

17. Attends staff meetings as required / requested.

18. Completes annual mandatory requirements including Occupational Health Requirements

19. Adheres to all WPH policies and procedures including dress code, behavioral standards / code of conduct, customer service and attendance.

20. Availability to work weekends as needed

21. Adheres to White Plains Hospital infection control standards, including, but not limited to, hand hygiene.

22. Performs all other related duties as assigned.

Education & Experience Requirements

High school diploma or general equivalency diploma (GED required).

Experience with electronic scheduling, registration and medical record systems required. Knowledge of

Epic or Meditech are a plus.

Knowledge and experience with insurance verification and prior authorization processes required.

Knowledge to perform non-complex arithmetic calculations when compiling summaries and other statistics at the level normally acquired through the completion of high school.

Previous experience in a clinical setting is required, including general knowledge of medical terminology.

Effective 12 / 1 / 2022, the HBI (Healthcare Business Insights) one-time certification course is required and must be completed during the onboarding period and prior to the start date.

Core Competencies

Ability to work independently and collaboratively

Ability to multitask

Ability to communicate effectively, both verbal and written.

Must display an empathetic, enthusiastic and positive attitude.

Must demonstrate courtesy, cooperation, and professionalism toward patients, co-workers, supervisors, physicians and all hospital staff.

Must recognize and respect patient confidentiality.

Must have the ability to prioritize multiple responsibilities.

Must have the ability to concentrate on fine detail with interruption and attend to multiple tasks.

Must have the ability to follow written and / or oral instructions.

Must exercise good judgment in accordance with departmental policies and procedures

Must have the ability to concentrate on fine detail with interruption and attend to multiple tasks.

Must be able to speak clearly and answer the phone in a friendly manner.

Must be able to remain flexible in a work environment undergoing significant changes in the next 1–3 years.

Physical / Mental Demands / Requirements & Work Environment

May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) database and may be accessed through the hospital’s Intranet site (Employee Tools / SDS Access). A copy of the SDS database can also be found on the hospital switchboard, saved on a disc.

Must be able to remain in a position for an extended time – sitting or standing.

Must be able to arrive at different departments or sites as needed for coverage of the department.

Primary Population Served

Check appropriate box(s) below :

Neonatal (birth – 28 days) Patients with exceptional communication needs

Infant (29 days – less than 1 year) Patients with developmental delays

Pediatric (1 – 12 years) Patients at end of life

Adolescent (13 – 17 years) Patients under isolation precautions

Adult (18 – 64 years) Patients with cultural needs

Geriatric (>

65 years) All populations

Bariatric Patients with weight-related comorbidities

non-patient care population

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the hospital.

Salary Range : $53,840.67-$80,782.07

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