Personal Training Manager

Personal Training Manager Job Description

The primary objective of the Personal Training Manager is to actively manage and supervise our Personal Trainers, and provide managerial-level support to our Personal Trainers, in order to maximize the number of members who participate in and retain our paid Personal Training Services. This will be accomplished by managing, motivating, and properly supporting the Personal Trainers to meet and exceed both new client acquisition and existing client retention goals.

The Personal Training Manager is responsible for communicating and upholding company standards, coaching, training and supervising our Personal Trainers to meet or exceed our standards, and leading by example. The Personal Training Manager will ensure that team members consistently execute the basics of punctuality, dress code compliance, friendliness, and cleanliness.

In order to effectively execute and fulfill the responsibilities of the role, required elements of the job include the following :

• The Personal Training Manager must have a physical presence in the club a minimum of 5 days per week. The Personal Training Manager is the supervisor of all the Personal Trainers, and must timely respond to client needs and complaints, and therefore, should not be absent from the location more than 2 days in a row. While work hours may vary on a daily basis, the Personal Training Manager is generally expected to work approximately 40 hours a week, with more time expected during busy seasons, monthly close outs, or when the business has been underperforming and needs to be improved.
• The Personal Training Manager must provide managerial-level member support. Customer complaints and customer service issues must be fielded, responded to, and successfully resolved within 24 to 48 hours, and the Personal Training Manager must exercise their discretion so as to attempt to resolve issues promptly and amicably. The aim is to respond same day, but if that is not possible, contact should be made by the next day.
• The Personal Training Manager must actively and regularly use their discretion to address scheduling of Personal Trainer sessions, and allocate resources so as to maximize sales, address Personal Trainers' needs, and facilitate high customer satisfaction.
• The Personal Training Manager must regularly provide support, guidance, structure, and oversight to Personal Trainers.
• The Personal Training Manager must actively and regularly supervise Personal Trainers, and monitor their performance to ensure our company standards are being met. The Personal Training Manager will exercise their discretion with respect to supervision and management, and will be required to submit recommendations for changes in personnel or a Personal Trainer's status where warranted.
• The Personal Training Manager must also regularly generate data and reports as required, including with respect to sales, membership status and changes over time, and concerning the Personal Trainers. The Personal Training Manager is also expected to make recommendations for meeting or exceeding sales targets to the General Manager based upon their observations and this data.

Qualifications & Skills

Must possess managerial experience

High School Diploma or GED required

ACSM Certified Personal Trainer

1-2 Years as a Personal Trainer preferred

Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members, and the public

Compensation

$58,500.00 - $70,000.00 per year

Crunch Fitness Company Culture

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Crunch is more than a job; it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. Here at Crunch we have 4 CORE VALUES : 1. Commitment to Excellence 2. Members First Mindset 3. Funergy 4. Achieve Results.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.