IT - Network Operations Analyst
Duration : 24 Months
Description :
LOCAL CANDIDATES ONLY. The role is onsite
WORK SCHEDULE : Monday - Friday 8 : 30 AM - 5 PM
TOP THINGS :
- Strong email writing & verbal communication, along with multitasking
- Excellent phone skills (Managing Conference calls / Bridges)
- Windows 10, Microsoft Office Suite, & web browser experience
- Experience with web based and thick client monitoring tools (Application and Network)
- Incident command, ticket management, escalations & tracking
EQUIPMENT : - Must use home internet, Personal computer, and phone until company provides equipment (2 weeks) - they need this equipment till HM gets theirs ordered
Job Responsibilities
- This is the Incident / Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.
- Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
- Process routine change requests and work orders.
- Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
- May act in a lead capacity to open and manage technical conference bridges, updating incident and / or problem management tickets as needed.
- Develop and distribute ongoing updates / notifications for outages in progress as directed by a Service Manager or Supervisor.
- Miscellaneous Incident Commander tasks
- Manage timely ticket updates.
Skills Required / Desired
- BA / BS in Information Technology or related field or equivalent work experience.
- Intermediate knowledge of network protocols, software applications, and operating support systems.
- Current Networking Certification; ITIL Certification.
- Minimum of 2 years of experience in telecommunication, internet, or network operation center environments.
- Previous experience working in ticket management systems / applications (I.E SMC Remedy), monitoring network devices and software operating systems.
- Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.
- Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.
- May require some local traveling for training, meeting, etc, while working remotely.
- Able to support shift schedules as required to meet business needs
Thanks,
Murali Potugari
732-272-0284 [email protected]
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