Service Desk Technician (Night Shift)

A company is looking for a Service Desk Technician (Night Shift) to provide operational support services to the Department of Homeland Security.

Key Responsibilities

Provide remote computer support and fulfill IT incidents and requests

Create and maintain support tickets, ensuring accuracy and timely resolution of issues

Respond to user inquiries and escalate complex issues to higher support tiers as necessary

Required Qualifications

High School Diploma with a minimum of 1 year of relevant experience

Must possess or be able to complete a Department of Homeland Security Public Trust Investigation (Tier 1)

Experience in providing customer service in an IT support environment

Familiarity with ITIL and standard operating procedures

Ability to work night shifts in a fully remote capacity