Service Desk Analyst

A company is looking for a Service Desk Analyst to provide first contact support for user requests related to software, hardware, telephony, and network issues.

Key Responsibilities :

Troubleshoot and resolve technical issues within established Service Level Agreements

Provide end-user support for various applications and systems, including smartphones

Document troubleshooting processes and maintain user accounts in various systems

Required Qualifications :

High School Diploma / GED required

1-2 years' experience in Service Desk / Tier 1 support or equivalent experience required

A+ Certification preferred

Basic knowledge of Active Directory and Microsoft Operating Systems

Experience with Microsoft Office applications