Business Analyst- Hybrid (US Citizens w / Secret Clearance)

About Swingtech

Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we're committed to excellence and long-term success for our clients and our team.

Location : Alexandria, VA (Hybrid)

Active Secret Clearance is required

Position Overview :

Swingtech Consulting, Inc. is seeking a Business Analyst for an existing DoD Contract. The BA will be responsible for compiling customer requirements, managing the efforts of the development team and maintaining high customer satisfaction through high touch customer support.

Responsibilities

• Manage, track, and prioritize the support issues for the applications specified within the contract.
• Serves as the primary intake catalyst for the agency's 9-step web application support and modification processes and ensures that the development team is focused on Tier 3 issue resolutions.
• Effectively serve the customer base and the development team by routing requirements to the developers and prepare weekly progress reports on all maintenance activities and meetings.
• Work with the customer to elicit and document requirements for all application maintenance efforts, streamline identified requirements using our Agile-based processes, and coach team members on adopting Agile / Scrum practices that are tailored to meet specific business objectives.
• Work with a wide range of team members and stakeholders on the applications specified within the contract.

Requirements :

Have 8 plus years' experience as a Business Analyst on IT projects.

Bachelor's degree in relevant field

Active Secret clearance

Experience with ServiceNow Portfolio Management

Have Agile project management experience or a high degree of familiarity with Agile methodologies.

Be familiar with project management tools, including Microsoft Project and Jira.

Have a high degree of attention to detail.

Have experience providing customer support.

Have strong written and oral communication skills.

Have a strong sense of organization and the ability to manage multiple priorities.

Be able to facilitate requirements meetings and software demonstrations.

Experience with stakeholder engagement and facilitation

Company Offerings :

15 PTO days

11 paid holidays

Medical Insurance with – 3 options (HSA with $600 Employer Contribution).

Dental Insurance with no age limit orthodonture.

Vision Insurance through EyeMed in and out of network coverage.

Short Term and Long-Term Disability coverage with 100% premium support,

Life insurance and AD&D with 100% premium support

Supplemental Life Insurance

Critical Care and Accident Insurance availability

Pet Insurance through Nationwide

Employee Assistance Program

401k with enrollment from day one. 4% deferral by company.

$1500 Annual Training Budget

$1500 Referral bonus

Eligibility for annual merit and discretionary bonus

Flexible work arrangements

Equal Opportunity Employer Minority / Female / Veterans / Disabled

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