Help Desk Coordinator
Title : Help Desk Coordinator
Location : Newark, NJ (Note : Position is 5 days / Week Onsite)
Duration : 6 months contract with possible extension.
Oversees timely delivery of quality technical support to internal and external customers.
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
Excellent Communication Needed along with experience working on a High-Volume Helpdesk.
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps. Keeps accurate records of calls and resolutions using a Helpdesk ticketing system.
Updates inventory and installs and moves desktop equipment as needed.
Oversees timely delivery of quality technical support to internal and external customers. Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution.
May assess new products or services and suggest enhancements to senior management. Relies on extensive knowledge and professional discretion to achieve goals.
Manages others. Usually reports to a department head. Significant ingenuity and flexibility is expected. Requires a bachelor's degree.
RELEVANT WORK EXPERIENCE : 6 to 8 yrs.
Skill Matrix :
- Proficient in Microsoft Office365 products. Required 3 Years
- Demonstrate troubleshooting skills. Ability to diagnosis and correct computer software, firmware, hardware problems. Required 3 Years
- Demonstrate clear understanding of remote access tools to assist users in a telework multi-network environment. Required 3 Years
- Ability to diagnosis and correct wireless network issues. Required 3 Years
- Ability to assist users with audio visual equipment, Zoom and Team issues. Required 3
- Years Ability to diagnosis and correct smartphone phone problems. Required 3 Years
- Demonstrate good interpersonal skills in a high-volume Helpdesk. Maintain professional demeanour. Required 3 Years Keep accurate records of transactions in professional inventory and Helpdesk ticketing systems. Required 1 Years
- Ability to physically setup and move computer and peripheral equipment. Required 1 Years
Patient Experience Coordinator & Receptionist Dental
Are you passionate about making people smile? Join Diamond Braces as a .Enjoy growth opportunities, great benefits, and a supportive team that's all about creating world-class smiles.Ready to make smiles your business? We’d love to meet you!.At Diamond Braces, your career growth is our pri...
Information Technology Support Specialist
The IT Support Specialist will be responsible for providing technical support, troubleshooting desktop computers, offering help desk support, and managing information technology tasks on a day-to-day basis. With over two decades of IT experience, Moo Companies has established itself as a premier ass...
Help Desk Analyst
The Help Desk Analyst working under moderate supervision provides technology support to Suburban Propane's employees, contractors, and Franchisees. Additionally, the Analyst will be expected to follow detailed Help Desk operating procedures while consistently demonstrating outstanding customer servi...
Front Desk Receptionist
As the Front Desk Receptionist, you are the face of our center, entrusted with providing exceptional service from the moment patients walk through our doors. Possess prior experience in receptionist duties and clerical responsibilities, demonstrating proficiency in administrative tasks. ...
Front Desk Receptionist
Seeking a receptionist within an Estates and Real Estate Firm located in Bayonne, New Jersey. ...
Desktop Support Technician
We are currently seeking a Desktop Support Technician to join our team in hackensack, New Jersey (US-NJ), United States (US). The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. Performing moderate-to-complicated configuration a...
Welcome Desk Agent/front Desk Agent
Welcome Enthusiast/Front Desk Agent. Perform all end-of-day front desk and night audit functions. Lead Welcome Enthusiast/Director of Front Office. Often viewed as Command Central the Welcome Desk must be thoroughly trained and able to efficiently perform all emergency-related functions and duties. ...
Help Desk Tier 1 Analyst
Position: Help Desk Tier 1 Analyst -Remote (Central time zone). Provides Help Desk support for software applications on multiple operating systems or platforms by applying knowledge of software usage, features, and functions. ...
Veterinary Receptionist
Animal Dermatology Group (ADG).ADG has over 40 primary practice locations and numerous satellite locations nationwide.With over 80 doctors supporting the ADG medical team, they strive to lead in clinical practice, research and education in our field.In additional to providing advanced, dermatology s...
Senior Help Desk Technician
CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). Prov...