Field Service Engineer (Semiconductor / Denver-Based)

Field Service Engineer (Semiconductor / Denver-Based)

• Thornton, CO
• Full-Time
• Operations
• Field Service Engineer (Semiconductor / Denver-Based)

Field Service Engineer (Semiconductor / Denver-based)

Summary / Objective

Forge Nano Inc, a fast-growing thin-film coating company with a focus on manufacturing nano-scale coating equipment across a wide range of markets is seeking an experienced Field Service Engineer reporting to the Vice President of Operations.

This position covers a broad range of duties, including servicing equipment in the field, performing remote / virtual service calls, participating in continual improvement efforts, and interacting frequently in customer-facing situations, which require a friendly, patient, and professional attitude.

Essential Functions & Responsibilities

• Perform in-house factory acceptance testing, engineering, and support at Thornton, CO facility
• Perform on-site installation, service, modification, and repair of semiconductor coating equipment, with a focus on quality and customer satisfaction
• Troubleshoot new problems remotely and in the field efficiently.
• Co-author and follow necessary documentation for procedures, processes, and best-known-methods including work instructions, standard operating procedures, and completing relevant checklists
• Support in-house semiconductor tool operations, demo coatings, and maintenance requirements
• Order / install parts and help manage inventory system
• Maintain a safe work environment and staying OSHA compliant with relevant safety training
• Adhere to both internal and customer standards of conduct
• Professionally represent the company to the customer
• Initiate management of changes or corrective action requests for continual improvement

Required Education and Experience

Bachelors degree with 2+ years experience

OR Technical Associates Degree or equivalent military training with 4+ years experience

OR High School Diploma / GED with 8+ years experience

• Industry relevant (Semiconductor) field-service and customer service experience
• Proficient with Microsoft Office Suite : Outlook, Excel, Word, etc.
• Prior experience in installation, troubleshooting, maintenance, and repair of semiconductor capital equipment, while complying with customer procedures.
• Able to travel frequently, and on short notice if required.
• Must be within driving distance of Thornton, CO facility

Preferred Skills and Experience

• Excellent customer-facing communication skills
• Experience following and / or writing work instructions and standard operating procedures
• Diligent organizational skills
• Ability to prioritize and execute tasks with stringent deadlines
• Flexibility to take support calls outside of business hours

Work Environment Work is carried out in our large technical facility, remotely, and at customer locations, often in cleanrooms and frequently with minimal physical clearance.

While performing the duties of this job, the employee may handle hazardous chemicals at times. The employee will be required to wear all appropriate safety equipment including but not limited to eye protection, gloves, steel toe shoes, lab coat, etc.

An employee in this position works in an environment in which safety, environmental and health concerns may demand constant attention.

Strict adherence to corporate and / or plant policies, rules and regulations in these areas is required. Employee will also be subject to customer safety policies and procedures during field service visits.

Physical Demands The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee occasionally will work near moving mechanical parts. The noise level in the work environment is moderate. While performing the duties of this job, the employee is regularly required to talk or hear, communicate.

The employee frequently is required to stand; walk; and reach with hands and arms. Lifting of containers upwards of 50lbs will be required periodically.

Travel Regular travel is expected for this position.

Compensation

• $38-45 / hr (Overtime Eligible) depending on experience
• Medical / dental / vision / disability and life insurance, holidays, PTO, Flexible Spending Account, and 401(k) plan.

Forge Nano is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.