Company Description
ViewRay Systems, Inc. is a privately held medical device company that designs, manufactures, and markets the MRIdian A3i Radiation Therapy System. Integrating MRI technology, radiation delivery, and proprietary software, the MRIdian A3i provides real-time targeting to deliver precise radiation doses while minimizing harm to healthy tissues. The system is designed to fit standard radiation therapy vaults, promoting efficient and effective treatment. This technology aims to improve patient outcomes and reduce treatment-related side effects.
Role Description
Job Summary
We are seeking a highly motivated and organized Field Service Engineer to join our team, responsible for managing servicing activities for ViewRay Systems equipment within your assigned territory. In this role, you will provide field service and technical support for our customers through various channels, including phone, online, or onsite visits, depending on machine status and customer needs. You will have the autonomy to manage your schedule and prioritize work to ensure urgent customer requirements are addressed promptly, maximizing customer satisfaction.
The ViewRay Systems MRIdian LINAC system is an innovative and complex technology that integrates MRI imaging with Linear Accelerator technology, offering a unique opportunity to challenge and enhance your technical skills. Our customers are forward-thinking and invested in our mutual success, making this an exciting and rewarding opportunity.
Flexibility in working hours is essential, as you may be required to work outside the traditional 8 : 00 am to 5 : 00 pm schedule, including weekends, to meet service obligations and customer needs. This position reports to the Director of Global Field Service.
Responsibilities
Education, Experience, and Skills
Education
Bachelor’s degree in Electrical Engineering (EE), Biomedical Engineering (BME), Mechanical Engineering (ME) or equivalent experience required.
Experience
2-4 years of field service experience with radiation-producing medical devices such as Linear Accelerators, MRI, or CT is preferred.
Skills
Physical Requirements
ViewRay Systems Inc. provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
Field Service Engineer • Cleveland, OH, United States