Backend Engineer

We are building the next generation of conversational AI agents to automate workflows for businesses. Our platform is an AI-native help desk that allows human agents to work alongside AI, increasing automation over time. Our AI agents handle both reactive and proactive automation across various channels like calls, SMS, and email, while maintaining a single, coherent conversation thread. We are a small, fast-moving team with a mission to maximize conversational automation for high-touch businesses.

We need a motivated and ambitious Backend Engineer with hands‑on experience building production backend systems. You should be comfortable hardening reliability, pushing down latency, evolving data models safely, and creating "paved roads" that make every other team faster. You'll thrive in our small, fast‑paced startup environment where you can take on significant responsibility.

• Monitoring & Analytics : Implement metrics, dashboards, and alerting to track application and infrastructure performance and spot issues early.
• Collaborative Architecture : Work closely with our frontend and AI engineers to integrate backend modules with the broader platform.
• Scaling : Ensure our AI infrastructure is built to handle growing data volumes and real‑time interactions with minimal latency.

Qualifications

Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

Commitment to Equality and Accessibility

At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job‑advert in an accessible format please let us know at the earliest opportunity by emailinghuman‑resources@mlabs.city.

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