Customer Service Representative - State Farm Agent Team Member
Job Description
Job Description
ROLE DESCRIPTION :
As a part time Customer Service Representative with the Douglas Cortez State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.
Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
This position will allow you to experience working in an agent's office and to explore the opportunity to become a State Farm agent yourself.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.
We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES :
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS :
- Dedicated to customer service full time 40 hours a week.
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members.
- Proactive in problem-solving, attention to details, strong organizational skills and ability to multi-task
- Bilingual Spanish a MUST
- Property & Casualty Licensed preferred or must obtain within 45 days from hire date. BENEFITS :
- Hourly pay
- Hourly pay
- Growth potential / Opportunity for advancement within my office
- Paid time off (vacation and personal / sick days)
- Valuable career-building experience
- Monday through Friday no weekends.
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