Technical Support Engineer

A company is looking for a Technical Support Engineer (AMER) to enhance their global value transfer infrastructure.

Key Responsibilities

Perform technical troubleshooting to identify bugs and configuration issues in client integrations

Collaborate with Engineering to escalate and prioritize bugs and client feedback

Build internal tools and create alerts to improve support efficiency and monitor API health

Required Qualifications

Over 3 years of experience in technical client-facing support, solutions engineering, or software development

Strong understanding of REST APIs, SDKs, websockets, and webhooks

Ability to write SQL queries for data analysis from internal databases

Proficiency in one or more programming languages, preferably Python, Javascript / Typescript, Golang, or Rust

Experience with logging, documentation, ticket tracking, and SLA monitoring tools