Kitchen Manager

Kitchen (BOH) Manager

NOTE - Position is also known as Back of House Shift Lead or Ops Lead at the restaurant

The ideal candidate is a highly analytical leader who will join our restaurant management team at a high volume ($10+ million) quick service restaurant.  You will be responsible for helping to lead the Kitchen operation focusing on culture, developing leaders, managing costs, establishing systems.  As one of the top leaders in our organization, the buck stops with you.

Summary : Shift Leaders are responsible for providing overall leadership for either Front of House or Back of House for a full shift. This includes planning, communicating, assessing results, and effectively leading based on the SERVE model while ensuring we daily carry out the Winning Hearts Every Day (WHED) strategy. Shift leaders are the backbone to equipping and empowering our team to implement WHED while also balancing the needs and demands of the business. As a Shift Leader you will also influence the consistency, steady growth, and customer experience of Chick-fil-A River City Marketplace. One must be dedicated to our vision & our core values as they continuously and effectively evaluate and make decisions relating to the needs of the business, our guests and our team members. In addition, Shift Leaders must be committed to cultivating a caring environment for our team that fosters trust. Shift Leaders will proactively and effectively communicate with leadership to confirm what is working and share opportunities for improvement.

Responsibilities :

• Demonstrated ability to step in and perform the required responsibilities of the team they lead.
• Must be able to successfully perform operational functions that help to execute the vision and goals of the Operator, including the creation or approval of lineups, completion of checklists for assigned business part, monitoring and making adjustments as needed to assigned areas (Back of House to include Raw, Centerline, Prep, Catering; Front of House to include Drive Thru, Front Counter, Mobile and Dining), monitoring CEM scores, Labor, Food cost and analyzes data to proactively recommend improvements.
• Must be committed to performing required functions that support our commitment to ensure food safety & quality is being met including direct involvement with EcoSure and Health Dept visits and assessing findings and implementing corrective actions
• Must demonstrate leadership and personal behaviors to ensure we provide a safe and clean environment both internally & externally for our team and guests including following preventative maintenance tasks for equipment and facility.
• Committed to developing, coaching, and leading those directly and indirectly within your scope of guidance; Holds team accountable to pursuing excellence by adhering to our training, processes, policies, and standards of Chick-fil-A; Leads by example and models Chick-fil-A values and Servant Leadership model; Implements new rollouts; Supports & maintains cash management systems (to include change fund, cashier accountability, cash management fundamentals); Ensures reporting of Guest and / or Team members injuries are reported timely; Communicates with leadership regarding hiring needs and any performance related concerns.
• Must be committed to providing our guests with an excellent experience and / or handling guest complaints and concerns appropriately by utilizing the WHED strategy.
• Must be willing and able to demonstrate competencies required to effectively satisfy the Leader’s Vision and Purpose. Competencies related to self, guest, team, & business are listed below :

Competencies : Self

Competencies : Guest

Guest Focused : Identifies opportunities that benefit the guest, Establishes and maintains effective guest relations, Gains insight to meet the guest needs.

Competencies : Team

Competencies : Business

Experience & Requirements :

Benefits :