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Intern - Information Technology

Intern - Information Technology

Mesa AirlinesPhoenix, AZ
30+ days ago
Job type
  • Part-time
Job description

Job Description

As an intern, you will perform all aspects of support related to the day-to-day computing needs of Mesa Airline's employees. Provide support via phone, e-mail, and Intranet. Job Responsibilites : Perform all aspects of support related to the day-to-day computing needs of Mesa Airline's employees. Provide support via phone, e-mail, and Intranet as well as perform problem determination at the users' workstations throughout Mesa Airline's offices.Responsibilities

  • Diagnose and resolve computer problems and requests from users in a timely manner. Accurately record such requests into the help system
  • Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
  • Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications
  • Provide first level support for networking and application issues; escalate complex problems to the appropriate groups or staff

Requirements

  • Familiarity with Desktop and Laptop hardware components
  • Strong technical, analytical, and problem-solving skills
  • Customer focus and dedication to customer satisfaction
  • Ability to maintain calm demeanor under client deadline pressures
  • Excellent communication skills, both written and verbal
  • Strong initiative, self-motivation, and ability to complete tasks on time
  • Ability to work well in a fast-paced, team environment
  • Attention to detail