Job Description
As an intern, you will perform all aspects of support related to the day-to-day computing needs of Mesa Airline's employees. Provide support via phone, e-mail, and Intranet. Job Responsibilites : Perform all aspects of support related to the day-to-day computing needs of Mesa Airline's employees. Provide support via phone, e-mail, and Intranet as well as perform problem determination at the users' workstations throughout Mesa Airline's offices.Responsibilities
- Diagnose and resolve computer problems and requests from users in a timely manner. Accurately record such requests into the help system
- Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
- Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications
- Provide first level support for networking and application issues; escalate complex problems to the appropriate groups or staff
Requirements
Familiarity with Desktop and Laptop hardware componentsStrong technical, analytical, and problem-solving skillsCustomer focus and dedication to customer satisfactionAbility to maintain calm demeanor under client deadline pressuresExcellent communication skills, both written and verbalStrong initiative, self-motivation, and ability to complete tasks on timeAbility to work well in a fast-paced, team environmentAttention to detail