Patient Representative I
Community Clinic Inc.Silver Spring, MD, US- Full-time
Job Description
Job Description
CCI Health Services is seeking a Patient Representative to act as the point of contact by greeting patients and visitors in person and over the phone and directing them to the appropriate Health Center personnel. The PR will assure that the provision of high quality; cost efficient, culturally sensitive services comply with all Federal, State and Local agency policies and procedures.
K EY FUNCTIONS &RESPONSIBILITIES :
- Answers the telephone promptly, identifies him / herself and the center, refers calls to the appropriate area, and identifies and refers urgent calls correctly. Accurately communicates phone messages as needed.
- Makes and assists in scheduling return appointments, confirming the patient’s demographics and updates it in the computer system as necessary.
- Registers patients. Calls patients to remind them of scheduled visits per center routine.
- Checks in patients as they enter the center, identifies in the system whether they are a “Arrived”, “No-Show”, “Walk-In”, or a “Cancellation”.
- Notifies appropriate personnel of patient’s arrival (per center routine) and secures patients medical record for use by Medical Assistant.
- Monitors status of reception areas, updating appointment status by end of day, alerting clinical staff of unusually long patient waiting times or obtaining assistance of any unusual situations including patient conflicts.
- Performs other clerical support functions; scanning, scheduling and documentation of appointments or referrals, completes medical records release forms. Prints provider schedule the day before.
- Review the schedule the day before to better prepare needed registration updates to ask from the patient, such as; HIPAA, Consent to Treatment, MCHATS, ASQ, patient profiles and any other paperwork as needed.
- Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers and outside contacts.
- Work with various programs such as dental, family planning, behavioral health and follow the policies and procedures, workflows and / or guidelines.
- Process billing and collections.
- Deliver any patient care instructions.
POSITION SUMMARY :
CCI Health and Wellness Services is seeking a Patient Representative to act as the point of contact by greeting patients and visitors in person and over the phone and directing them to the appropriate Health Center personnel. The PR will assure that the provision of high quality; cost efficient, culturally sensitive services comply with all Federal, State and Local agency policies and procedures.
EDUCATION AND EXPERIENCE :
OTHER SKILLS AND ABILITIES :
Why work at CCI?
Equal Employment Opportunity (EEO)
CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and / or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs.
The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.
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